Implementation Manager

Motivosity•Lehi, UT

13h•Hybrid

About The Position

We are seeking a talented Implementation Manager to guide new customers through onboarding, configuration, and launch of our rewards and recognition platform. This position is part project management, relationship management, technical consulting, operations, and cross-functional coordination.

Requirements

2+ years of experience in B2B SaaS implementation, onboarding, or technical project management
AI-Forward mindset with hands-on AI experience that goes beyond chat
Proficiency with project management tools and CRM software like Hubspot
Strong organizational skills with the ability to manage multiple projects simultaneously under tight deadlines
Excellent communication skills, both verbal and written, with comfort presenting to diverse audiences
Analytical problem-solving mindset with attention to detail
Upbeat, positive, and friendly personality that energizes those around you
BS/BA in Business, Information Systems, Project Management, or related field

Responsibilities

Own and manage multiple concurrent commercial, mid-market, and enterprise customer implementations from kickoff through go-live
Define and execute implementation project plans, ensuring milestones and timelines are met
Configure the platform to align with each customer's organizational structure, workflows, and goals
Conduct discovery sessions to understand customer requirements and translate them into actionable implementation steps
Train customer administrators and end users on platform functionality and best practices
Partner with Sales, Product, and Support teams to ensure smooth handoffs and escalation resolution
Identify and mitigate implementation risks early, proactively communicating status to internal and external stakeholders
Document processes, build templates, and contribute to scalable onboarding playbooks