Implementation Manager

The Budd Group•Nashville, TN

About The Position

Are you ready to take the controls in the tower? The Budd Group is looking for a high-energy, detail-oriented Implementation Manager to join our growing Center of Excellence! Think of yourself as an Air Traffic Controller for our new business; your mission is to ensure every new account "takes off" smoothly and "lands" successfully with zero interruptions to the customer. We aren't just starting accounts; we are building long-term excellence through intentional support and continuous improvement. If you love a job where no two days are the same, and you enjoy the "view from the clouds" (and the occasional hotel lounge), you’ll fit right in. Warning: Must be comfortable with high-fives and the occasional "plan-it-like-a-pro" victory dance!

Requirements

Exceptional Organization: Must be a "SmartSheet wizard" or a master of logistics who can prioritize shifting tasks in a fast-paced environment.
High-Level Communication: Ability to serve as the face of The Budd Group to new, high-paying customers and internal stakeholders.
Travel Readiness: Ability and willingness to travel up to 75%–90% across the company footprint (including key hubs like Charlotte, Nashville, and Richmond).
Stress Management: Proven ability to remain calm and professional under pressure, especially during short-runway project launches.
Flexibility: Willingness to work flexible hours (typically 8:00 AM – 5:00 PM) with the availability for occasional weekend work based on project go-live dates.

Nice To Haves

Internal Candidates Preferred: Strong knowledge of The Budd Group’s internal systems, people, and culture is a significant plus.

Responsibilities

Lead Project Startups: Orchestrate the end-to-end implementation of new business accounts, ensuring a turnkey operation is delivered to the regional operations team.
Facilitate Communication: Lead weekly coordination meetings with local operations teams, equipment vendors, and public/private stakeholders to keep all "planes" on schedule.
Optimize Operations: Analyze and develop specific job routines and cleaning schedules tailored to each unique account.
Manage Resources: Oversee the ordering, receiving, and placement of equipment and supplies required for account launches.
Support & Train: Collaborate with the training department to ensure frontline staff and managers are fully equipped and educated on new site protocols.
Continuous Improvement: Remain connected to new accounts for the first 365 days, performing quarterly site visits and "retooling" existing accounts during slower periods to maintain peak performance.
Influence Excellence: Act as a consultant to regional leadership, using tact and data to influence the best operational decisions rather than simply "commanding" them.

Benefits

Performance Bonuses: Quarterly bonus potential of up to 5% of your base salary based on KPI achievement.
Vehicle Allowance: Monthly vehicle allowance paid out bi-weekly.
Travel Perks: Keep all your travel rewards and points for personal use—turn your work trips into your next vacation!
Mentorship: Direct reporting line to a 20-year industry veteran committed to your professional growth and journey within the company.
PTO - Vacation, Sick Time, 9 Major Holidays, 2 Floating Holidays, and 1 Volunteer day to go serve your community!!
Medical, Dental, and Vision Benefits
Life, Accident, and Disability Insurance
HSA and FSA programs
401(k) - We Match
Career Advancement
Free Online Classes for professional and personal development available to ALL employees
Free Mental Health and Financial Assistance Programs
Pay on Demand + Cash Back rewards program
Classes to learn English or Spanish