Implementation Manager II (LAD) Statutory/PFML Focus
About The Position
As an Implementation Manager II you will develop and execute client-specific implementation strategy projects and successfully handle post-sale activities to retain large employee benefits group customers with a unique and specific focus on the statutory/PFML onboarding process. Provide highly customized project management for planning, prioritizing, and executing implementation project work for our largest, most strategic customers within EB as well as holding an expertise in statutory and PFML. Initiate and lead projects to identify and resolve implementation transition issues specific to each client and assist with making decisions on recommendations for new processes or procedures. Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions and effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations. Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests. Provide training and mentoring to Implementation Managers and others as needed. Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines.
Requirements
- HS diploma or GED required.
- Minimum of seven (7) years of group insurance experience with progressive responsibility and an emphasis in project management, benefits administration, large case management, enrollment technology, or the equivalent combination of education/experience.
- Must have experience with direct customer interaction, including HR Departments and brokers.
- Strong critical thinking skills and proven ability to respond to changing circumstances and expectations readily.
- Strong project management skills and a proven ability to multi-task effectively.
Nice To Haves
- Bachelors in business, communications, or other applicable and/or related field is preferred.
- Experience in statutory and PFML products is preferred.
Responsibilities
- Develop and execute client-specific implementation strategy projects
- Handle post-sale activities to retain large employee benefits group customers with a unique and specific focus on the statutory/PFML onboarding process
- Provide highly customized project management for planning, prioritizing, and executing implementation project work for our largest, most strategic customers within EB as well as holding an expertise in statutory and PFML
- Initiate and lead projects to identify and resolve implementation transition issues specific to each client and assist with making decisions on recommendations for new processes or procedures
- Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions and effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations
- Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests
- Provide training and mentoring to Implementation Managers and others as needed
- Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
- Eligibility to participate in an incentive program is subject to the rules governing the program and plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
