Implementation Manager I (LAD)

The Standard•Portland, OR

1d•Remote

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary As an Implementation Manager I you will develop and execute client-specific implementation strategy projects and successfully handle post-sale activities to retain large employee benefits group customers. Drive and develop a customized implementation plan for each new national, mid-market, or regional account; serve as point person, both internally and externally, to ensure efficiency and consistency throughout our implementations. Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions and effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations. Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests. Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines.

Requirements

HS diploma or GED required.
A minimum of five (5) years of group insurance experience with progressive responsibility and an emphasis in project management, benefits administration, large case management, enrollment technology, or the equivalent combination of education/experience.
Experience with direct customer interaction is required; experience working with HR Departments and brokers preferred.
Demonstrated employee benefits product expertise and the ability to learn new products.
Strong critical thinking, planning, prioritizing, decision-making, and organization skills.
Strong project management skills and a proven ability to multi-task effectively.

Nice To Haves

Bachelor’s in business, communications, or other applicable and/or related field is preferred.
Experience working with HR Departments and brokers preferred.

Responsibilities

Develop and execute client-specific implementation strategy projects
Successfully handle post-sale activities to retain large employee benefits group customers
Drive and develop a customized implementation plan for each new national, mid-market, or regional account
Serve as point person, both internally and externally, to ensure efficiency and consistency throughout our implementations
Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions
Effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations
Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests
Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines

Benefits

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools
employee-focused benefits support work-life balance

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