Implementation Manager - Expansions & Transitions

August Health

1d

About The Position

At August Health, the mission is to empower the essential work of caring for elders by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence. Caregivers are central to senior living communities but face challenges like higher resident acuity, complex workflows, and staffing shortages. August Health builds tools to simplify tasks, eliminate inefficiencies, and provide insights, allowing caregivers to focus on resident care. The company values responsibility, ownership, ambition, an open mindset, humility, and positivity. This role focuses on critical moments in a customer’s lifecycle: growth and change. In senior living, this often means an operator acquiring a new community, a community transitioning to a new operator, or an existing customer expanding their use of August by adopting additional products or modules. These are not net-new implementations; instead, the role involves stepping into environments that are already live, often complex, highly customized, and evolving. Success requires the ability to rapidly understand how a customer’s current system is configured without having led the original implementation, apply that understanding to integrate new communities or products quickly and seamlessly, and operate with urgency while maintaining high quality and strong stakeholder alignment.

Requirements

• 4+ years of experience in Implementation, or Program Management, preferably in enterprise SaaS or healthcare technology.
• Proven success managing fast-paced or time-sensitive implementations, ideally in environments with evolving scope or incomplete information.
• Experience working across or implementing multiple products or modules simultaneously, with a strong systems-level perspective.
• Ability to quickly absorb and synthesize existing system configurations, even without prior ownership or full historical context.
• Experience working across departments (e.g., operations, finance, clinical, IT) to deploy software solutions.
• Ability to translate business needs into technical and workflow requirements.
• Exceptional communication and relationship management skills, with a demonstrated ability to engage, influence, and build trust with diverse stakeholders—including C-level executives.
• Comfortable with ambiguity and change; able to create structure, make decisions, and move forward without perfect information.
• Familiarity with change management principles and adult learning best practices.

Nice To Haves

• Strong background in healthcare, senior living, or adjacent industries is highly preferred.

Responsibilities

• Own rapid, high-impact implementations tied to acquisitions, operator transitions, and product expansions—ensuring new communities and services are seamlessly integrated into an already live environment.
• Lead condensed, full-cycle implementations for acquisitions, operator transitions, and product expansions—delivering high-quality outcomes on accelerated timelines compared to standard deployments.
• Quickly assess and understand existing customer configurations, workflows, and data structures—identifying how best to extend and scale them to new communities or services.
• Serve as the main point of communication for customers during their transition to a new operator or adding of services, ensuring clear alignment between stakeholders and August teams across every product and every phase of implementation.
• Drive implementations that span multiple August products (Clinical, Billing, Operations, and beyond)—ensuring a cohesive, end-to-end solution rather than a siloed rollout.
• Develop and execute streamlined implementation project plans that balance speed with rigor in complex, multi-site environments.
• Act as a trusted advisor to C-suite leaders, department heads, and front-line staff, ensuring alignment across stakeholder groups and driving adoption at all levels.
• Partner cross-functionally with Product, Engineering, Customer Success, and Go-To-Market teams to shape our implementation strategy and deliver exceptional outcomes.
• Identify and mitigate risks early, especially in situations with limited historical context, and proactively drive resolution.
• Lead data migrations, integrations, and configuration updates to ensure new communities are aligned with existing standards.
• Deliver engaging training sessions tailored to both corporate and community-based roles, enabling confident use of the platform.
• Standardize and scale processes, playbooks, and documentation to support efficient, repeatable enterprise rollouts.

Benefits

• Market-competitive compensation based on experience and ability, including significant equity option grants.
• 100% company-paid premiums for health, dental, and vision coverage.
• Company contributions to your HSA.
• 2% 401(k) match.
• Support for physical and mental health through services like Rightway Health Advocacy and Spring Health Mental Wellness.
• Flexible time off policy.
• 100% paid family leave.
• All-expenses-paid, in-person company offsites twice a year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees