Implementation Manager (Cloud Marketplace & GTM Systems)
About The Position
Suger helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems. Today, we work with over 250 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta. The Role We’re hiring an Implementation Manager to own the end-to-end onboarding experience for new customers. This role is responsible for taking customers from signed deal → fully live in production, ensuring they successfully launch marketplace listings, private offer workflows, co-sell integrations, and CRM sync. You will act as the quarterback of onboarding, working cross-functionally with Customer Success, Solutions Engineering, Product, and the customer’s GTM + RevOps teams.
Requirements
- 3–7 years in: Implementation / Onboarding / Solutions Consulting / RevOps
- Experience working with: Salesforce (required)
- APIs, integrations, or technical SaaS products
- Strong project management experience (multiple stakeholders, timelines)
Nice To Haves
- Experience with: AWS / Azure / GCP (marketplace or partner ecosystem a big plus)
- CPQ tools or deal desk workflows
- Co-sell / partnerships / channel sales
- FinOps, cloud infrastructure, or data platforms
Responsibilities
- End-to-end onboarding execution
- Lead onboarding from kickoff through go-live
- Drive timelines, milestones, and accountability across stakeholders
- Cloud marketplace implementations
- AWS Marketplace (private offers, CPPO, Entitlements, EventBridge)
- Azure Marketplace (private offers, Partner Center workflows)
- GCP Marketplace integrations
- CRM + systems integration
- Configure Salesforce mappings (opportunities, quotes, co-sell fields)
- Ensure accurate data sync between CRM and cloud marketplaces
- Workflow design & activation
- Implement co-sell processes (ACE, Partner Center, GCP referrals)
- Set up private offer workflows and approval processes
- Customer enablement
- Train RevOps, Sales, Partnerships, and Finance teams
- Deliver clear documentation and best practices
- Project management
- Run weekly implementation calls
- Track risks, blockers, and dependencies
- Ensure on-time go-live
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
