Manager, GTM Systems & Architecture

Front•San Francisco, CA

About The Position

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List. We are looking for a Manager to lead our GTM Systems Engineering team and oversee our revenue technology ecosystem. You will manage a team of specialized engineers (CPQ and Partner/PRM) and take full ownership of the technical roadmap that powers our growth. Your mission is to ensure that our systems are not just functional, but scalable, by balancing rapid feature delivery with the aggressive reduction of technical debt.

Requirements

7+ years in the Salesforce ecosystem, with at least 2+ years in a leadership or lead architect capacity
Proven team management experience, including mentoring engineers and driving delivery across technical teams
Deep Architectural Knowledge: Must understand how Quote-to-Cash, Partner Ecosystems, and Lead-to-Legacy systems interact in a complex SaaS environment
Strong experience designing and managing system integrations, including middleware tools such as Workato, MuleSoft, or Zapier
Agile Mastery: Proven experience managing engineering sprints, using tools like JIRA/Asana to manage high-velocity team outputs
Experience owning CI/CD processes, including tools such as GitHub, Gearset, and Copado, and managing release pipelines and sandbox strategies
Experience with QA automation practices and ensuring high-quality, reliable deployments
Communication: Ability to explain "Technical Debt" to a non-technical VP of Sales in a way that emphasizes business risk and ROI
Technical Stack: Advanced knowledge of Apex, LWC, Salesforce Flow, and integration patterns
Salesforce Certified Application/System Architect (Required)

Nice To Haves

Salesforce Platform Developer II
Salesforce Certified Administrator

Responsibilities

Team Leadership & Delivery Management
People Management: Direct management of GTM Engineers (CPQ, PRM, and Generalist). Mentor the team on code quality, design patterns, and Salesforce best practices.
Sprint & Backlog Governance: Lead the Agile process. Prioritize the backlog, manage sprint planning, and set realistic delivery expectations with executive stakeholders (Sales, Marketing, and Finance).
Release Management: Oversee the CI/CD pipeline and sandbox strategy to ensure zero-downtime deployments across the ecosystem.
Architecture & Technical Strategy
Holistic System Design: Own the "Big Picture." Ensure that the CPQ logic integrates seamlessly with the Partner Portal, Finance systems (ERP), and Marketing Automation.
Technical Debt Management: Conduct regular architectural reviews. Identify legacy "hacks" or inefficient flows and proactively schedule refactoring projects to maintain system health.
Cross-Functional Roadmap: Partner with GTM Leadership (VP of Sales Ops/RevOps) to translate business strategy into a 12-month technical roadmap.
Solution Engineering & Innovation
Global Design: Act as the final reviewer for all major system changes, ensuring they don't break downstream reporting or upstream lead flow.
Tooling Evaluation: Lead the evaluation and implementation of new technologies in the GTM stack (e.g., AI-driven forecasting tools, data enrichment services, or billing engines).
Security & Compliance: Ensure the entire GTM ecosystem meets enterprise-grade security standards, particularly regarding data privacy and external partner access.