Manager, GTM Business Systems

LogicMonitor•Austin, TX

4d•Hybrid

About The Position

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! We are looking for a Manager, GTM Business Systems to lead the strategy, roadmap, and delivery of our Salesforce, and related lead to order ecosystem. You will own how we price, quote, contract, and manage subscriptions across Salesforce, CPQ, and its key integrations, ensuring scalable processes and a frictionless experience for Marketing, Sales, Deal Desk, Provisioning, Customer Experience, and Renewals. This role combines hands‑on systems expertise with people leadership. You will manage a small team of business analysts and administrators, set direction and standards for system configuration and governance, and drive cross‑functional initiatives that reduce quote errors, improve billing accuracy, and increase sales productivity.

Requirements

7+ years of experience in business systems, Salesforce, or revenue systems roles, including 5+ years focused on Salesforce CPQ.
2+ years of people management experience (or strong tech‑lead experience with clear readiness to manage a team).
Deep, hands‑on expertise in Salesforce and CPQ configuration, including:
Product and pricing configuration
Discounting and approvals
Subscription and renewal models
Quote templates and document generation
Salesforce Administrator certification required; Salesforce CPQ certification strongly preferred.
Proven experience owning complex quote‑to‑cash or order‑to‑cash processes that span multiple systems (e.g., CRM, CPQ, billing, ERP, revenue recognition).
Demonstrated ability to lead cross‑functional projects, manage competing priorities, and communicate clearly with stakeholders at all levels, with the ability to explain complex systems concepts in business‑friendly language.
Strong analytical and problem‑solving skills, including the ability to assess the downstream impact of system changes and design for scale.
Experience designing and operating governance and release processes for enterprise systems (change management, UAT, documentation, training).