Implementation Coordinator

Team Services Group•San Diego, CA

54d•Hybrid

About The Position

TEAM Risk Management Strategies (www.teamemployer.com) is looking for a highly organized, collaborative Implementation Coordinator to support complex client onboardings. The Implementation Coordinator will report to the Manager of Customer Success and will be tasked with coordinating onboarding processes and facilitating project management activities to support the broader Implementation team. The Implementation Coordinator is expected to provide excellent client service in communicating with internal and external stakeholders, demonstrate accountability in driving and tracking project progress, and collaborate with cross-functional teams to contribute to a top-tier client onboarding experience. This individual will be critical to ensuring TEAM's ongoing success by supporting project management efforts for our largest and highest priority client onboardings and establishing trust from the beginning of their time with TEAM.

Responsibilities

Review employee onboarding documents and set up new employees in TEAM's systems
Communicate effectively with external employees to ensure accurate and timely submission of all onboarding materials in alignment with project deadlines (including collecting employment and payroll forms and following up on missing items)
Complete verifications for employment
Maintain up-to-date project documentation using internal tracking tools
Uphold a high bar for service excellence by responding to all employee inquiries in a timely, solutions-focused manner, collaborating internally as needed, and providing clear and thoughtful responses
Proactively develop tools and strategies to optimize the employee onboarding process
Perform other duties or projects as assigned in support of the Implementation team

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