Implementation Coordinator - Payroll

Brotherhood Mutual Careers • Fort Wayne, IN

11d • Onsite

About The Position

Responsible for providing initial client interactions to facilitate first phase of the on-boarding process including documentation collection, validation, and processing ensuring timely transition to be triaged.

Requirements

• Must have proficient data entry skills and be extremely detail-oriented.
• Must have computer spreadsheet (Excel) and work-processing skills.
• Excellent communication skills, both oral and written.
• Must possess mathematical, organizational, and people skills.
• Must be able to multi-task, be accurate with details, and maintain confidentiality.
• Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.
• Must have a high school diploma or equivalent.
• Must have a minimum of one year of general business experience.

Nice To Haves

• Bachelor’s degree or equivalent is desired.

Responsibilities

• Communicate through email and phone to maintain weekly contact with entire client base.
• Initiate post-sales contact with Brotherhood Works clients, including educating the client about the process, forms, and tax regulations.
• Process client documentation in imaging software according to guidelines.
• Generate, collect, file, and manage federal and state Power of Attorney forms including resolving all related issues; establish online access to state withholding and unemployment accounts.
• Initiate client within payroll software and facilitate system verification with federal database.
• Understand state and local tax documents to ensure proper documentation is collected.
• Manage a shared email inbox to ensure proper dissemination of incoming communication.
• Complete other projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED