Implementation Specialist - Payroll

Caselle•Provo, UT

5d•Hybrid

About The Position

At Caselle, the work you do matters. Our software supports cities, towns, and public agencies across the country, helping them run critical services-from accounting to payroll-smoothly and accurately. We're looking for a motivated, detail-oriented Payroll Implementation Specialist to join our team and help clients successfully move to our software. This role is a great fit if you enjoy working with data, solving problems, and helping customers feel confident using new systems. Whether you're fresh out of school or have a couple of years of payroll experience, this position offers hands-on learning, meaningful client interaction, and long-term career growth in GovTech. You'll work closely with customers during their software implementation, especially as it relates to our payroll application. Your days will include preparing and validating files for conversion, comparing and balancing data between systems, and identifying issues that need to be corrected. You'll collaborate with our Customer Support team to resolve questions related to payroll processes, and you'll support customers as they learn and use Caselle software. Once data conversion is complete, you'll help train clients in a pre-live environment-by phone, video, or occasionally onsite-so they feel confident before going live. You'll also review and format customer forms such as checks, invoices, and financial statements, assist with database setup for add-on applications, and keep clear documentation of your daily progress. Above all, you'll provide excellent customer service, even when payroll questions are complex or time-sensitive.

Requirements

Organized
Detail-focused
Customer-driven
Genuine interest in accounting and payroll systems
Experience working with payroll, payroll processing, or payroll software is important
Strong communication skills
Ability to manage deadlines in a fast-paced environment
An Associate's degree in Accounting or a related field is required

Nice To Haves

Experience delivering software training to small groups or one on one is a plus.
A Bachelor's degree is preferred.

Responsibilities

Preparing and validating files for conversion
Comparing and balancing data between systems
Identifying issues that need to be corrected
Collaborating with Customer Support team to resolve questions related to payroll processes
Supporting customers as they learn and use Caselle software
Training clients in a pre-live environment-by phone, video, or occasionally onsite
Reviewing and formatting customer forms such as checks, invoices, and financial statements
Assisting with database setup for add-on applications
Keeping clear documentation of your daily progress
Providing excellent customer service