Implementation Coordinator

FinQuery•Atlanta, GA

65d•$52,631 - $81,462

About The Position

FinQuery stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting. Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing and accounting for the complex financial contractsâlike leases, prepaids, and accrualsâthat are the backbone of modern business. We are not just a software provider; we are the unified subledger that eliminates time-intensive, error-prone technical accounting workflows, ensuring financial reports are accurate and empowering our customers to focus on strategic, high-value tasks. FinQuery is the global leader in lease accounting (as recognized on G2.com) and serve more than 8,500 customers worldwide. Our growth trajectory has been consistently validated by the Inc 5000, which has recognized us as one of the fastest-growing private companies for five consecutive years. Solve the Problems That Matter Most We are looking for an Implementation Coordinator to join our Professional Services team. This role is responsible for getting clients onboarded and adopting the FinQuery application after the purchase order is signed. Implementation Coordinators will walk clients through FinQueryâs on-boarding process, ensure that the project timeline is adhered to, and be a focal point for information flowing to and from the client. As the point of contact during on-boarding, this role is critical in ensuring that clients have a great first impression of our application and can start utilizing it as quickly as possible.

Requirements

Strong written and verbal communication skills
Must have strong organizational skills and be detail oriented.
Project management experience preferred
Developing experience with Salesforce, MS Office, and G-Suite
Demonstrated customer service skills

Nice To Haves

1-2 years of client facing experience preferred
1-2 years of experience of working with a high growth or SaaS company
4-year college degree or equivalent experience

Responsibilities

Manage customer-facing project services
Coordinate with Sales, Professional Services and Customer Solutions to onboard multiple clients simultaneously accurately and efficiently
Engage with Engineering to resolve issues that arise in implementation and communicate product updates to the client
Initiate, plan and design project timelines based on client specifics and the availability of internal resources
Comply with department standards in accordance with SOC regulations, especially as it relates to confidential document management
Support development of business cases with the customer team, including solutions estimates
Communicate project status and milestones to the client in a consistent and effective manner
Manage customer relationships as well as the project team and internal experts
Coordinate with Professional Services team to input client data into the application and train clients on how to use the software
Use Salesforce and Monday to track project milestones and client interactions
Provides customer focused interaction ensuring timely response and effective follow-up on client and/or internal requests and/or issues.
Ensure client satisfaction and product/service adoption
Conduct all business in accordance with FinQuery policies and procedures
All other duties as assigned