Implementation Consultant

IntusCare

12d•Remote

About The Position

We are seeking a strategic, proactive, and highly organized Implementation Consultant to join our Client Delivery team. This role plays a critical part in onboarding new clients to IntusCare’s solutions (CareHub, IRIS, analytics tools), ensuring successful deployment, workflow configuration, and readiness for go-live. The Implementation Consultant will independently drive cross-functional coordination, lead client-facing project work, and troubleshoot complex challenges across data migration, workflow design, and vendor connectivity. This role requires a strong ownership mentality—someone who anticipates issues before they arise, thinks critically about client needs, and takes initiative to solve problems. The ideal candidate brings strong judgment, operates with a high degree of ownership, and is comfortable making sound decisions that keep implementations on track while delivering an exceptional client experience.

Requirements

Bachelor’s degree in Healthcare Management, Information Technology, Public Health, or related field preferred.
2–4 years of experience in implementation, project coordination, EMR deployment, healthcare operations, or consulting.
Strong understanding of healthcare workflows; PACE experience a plus.
Excellent organizational, project management, and time management skills.
Ability to communicate effectively with both technical and non-technical stakeholders.
Comfortable learning new systems and leading clients through change.
Willingness to travel for onsite implementations and go-live support at least 2 weeks per month.

Nice To Haves

PACE experience a plus.
Experience with EHR/EMR systems, data migration, or vendor management is beneficial.

Responsibilities

Coordinate and manage end-to-end implementation execution activities, including timelines, milestones, and deliverables.
Lead client working sessions to gather requirements, document workflows, and align configurations.
Ensure all project phases—from kickoff to go-live—are completed on time and with high client satisfaction.
Support clients during onsite or virtual go-live, acting as a steady and knowledgeable guide.
Maintain deep, advanced knowledge of IntusCare products—including functionality, workflow implications, and PACE operational relevance.
Partner closely with Product, Engineering, Training, Support, and Client Success to ensure alignment and successful project outcomes.
Work with data migration and engineering teams to understand data structures, integration requirements, and technical dependencies.
Assess and document gaps between client workflows and system capabilities, ensuring the client’s needs are accurately represented in product prioritization
Provide early visibility into potential workflow challenges and develop mitigation strategies.
Lead workflow mapping and consult with clients to design optimal processes that support compliance, efficiency, and longevity of use.
Deliver clear, timely updates on project health, upcoming milestones, and client responsibilities, ensuring stakeholders always know what to expect.
Surface risks as soon as they emerge and drive coordinated responses with internal teams to keep the project on track.
Build strong, trusted relationships with client teams by showing follow-through, taking ownership of outcomes, and providing thoughtful, consultative guidance.
Spot potential implementation challenges early and take initiative to diagnose root causes, coordinating with Product, Engineering, Data, and Vendor teams as needed.
Translate client needs into actionable steps, ensuring alignment between workflows, product capabilities, and scope decisions.
Maintain precise documentation of issues, decisions, mitigations, and outcomes to support a smooth go-live and a clean handoff to Support.