Implementation Consultant
About The Position
Fluke Reliability Solutions (FRS) helps organizations around the world keep their operations running smoothly through innovative maintenance and reliability technology. As part of our Implementation team, you’ll play a key role in empowering customers to get the most value from our eMaint CMMS platform. If you enjoy problem‑solving, working directly with customers, and making a measurable impact on their success, this role is for you. As a Core Implementation Consultant, you will provide hands-on onboarding and configuration support for FRS’ eMaint CMMS customers. You’ll learn the ins and outs of our X4 and X5 applications and guide customers through their implementation journey—ensuring a smooth transition into ongoing success with our Customer Success team.
Requirements
- Bachelor’s degree or equivalent professional experience
- 3+ years of CMMS experience (implementation experience a plus)
- Strong analytical and problem‑solving skills, including mechanical aptitude
- Excellent verbal and written communication skills for diverse audiences
- Ability to work independently and manage multiple priorities in a fast‑paced environment
- Strong organizational skills and a proactive, customer‑centric mindset
- Professional working proficiency in English
Nice To Haves
- Customer service or customer‑facing technical support experience
- Fluency in Spanish (a plus)
Responsibilities
- Become a subject matter expert in eMaint’s X4 and X5 CMMS platforms
- Guide new customers through onboarding to help them achieve quick time‑to‑value
- Serve as a trusted advisor, offering CMMS best practices and strategic recommendations
- Coordinate and deliver product training, configuration sessions, and workflow discovery
- Assess customer processes and provide actionable insights for optimization
- Build and manage implementation project plans to drive customer outcomes
- Create and deliver customer‑facing dashboards and reports within the application
- Continuously identify opportunities to improve onboarding experiences
- Collaborate closely with Customer Success to ensure effective post‑implementation handoffs
- Troubleshoot technical issues during live calls while documenting accurately and clearly
- Contribute to departmental growth by creating or updating product and SOP documentation
- Work as part of a supportive, collaborative team helping customers across diverse industries
Benefits
- Competitive compensation package
- Flexible work arrangements
- Paid time off and company holidays
- Health, dental, and vision insurance
- Professional development and training opportunities
- Career growth pathways within a global organization
- A supportive, inclusive workplace where your contributions matter
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
