Implementation Associate
About The Position
As the Implementation Associate, you will help new customers launch STEAMe smoothly and confidently—from discovery through go-live—by keeping projects organized, customers prepared, and training delivered at the right moments. Reporting to the Implementation Lead, you’ll collaborate cross-functionally to create an onboarding experience that accelerates early adoption and sets the foundation for long-term success. Because we’re a fast-growing and agile startup, you’ll contribute across implementation execution, customer readiness, and enablement—supporting onboarding communications, coordinating timelines, and building training materials that make our platform easier to use and easier to love. If you excel at coordinating moving parts, solving customer launch challenges, and turning complexity into clear next steps—this role is for you. Bonus points if you thrive in ambiguity, love building trust with customers and turning roadblocks into progress.
Requirements
- Bachelor's degree
- 1–3 years in implementation, onboarding, project coordination, or operations
- Strong project management skills (Asana/Airtable/Excel preferred)
- Strong analytic and problem-solving skills
- Ability to design, build process documentation, and create knowledge content/materials
- Excellent verbal and written communication skills and stakeholder management skills
- Ability to present technology and software workflows to audiences with varying technical understanding
Nice To Haves
- Work experience in social impact, tech start-ups, workforce development, or SaaS a plus
- Creative thinker with a passion for improving user experience
- Excellent collaborator with a service-first mindset
Responsibilities
- Support customer implementation projects from discovery through launch/go-live
- Coordinate kickoff meetings, agendas, training schedules, onboarding communications, and follow-ups
- Manage implementation project plans, deliverables, and customer readiness milestones
- Help review and optimize implementation processes to ensure consistency and customer readiness
- Document customer and partner workflows and support configuration/setup needs
- Work with internal teams to design technical solutions to meet client requirements and explain technical implications
- Build and maintain training materials including user guides, Knowledge Base articles, and training documentation
- Lead and deliver initial customer training to support go-live readiness
- Facilitate live training sessions and track training completion to drive customer adoption and proficiency
- Track and report on implementation progress, risks, and implementation feedback
- Collaborate cross-functionally to remove blockers and improve internal and external implementation processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
