Implementation Advisor

Fiserv•Omaha, NE

1d•Onsite

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Implementation Advisor About your role: Fiserv is a leading provider of payments and financial services technology that enables clients to deliver secure, scalable experiences. The Implementation Advisor will join the client onboarding team to lead end-to-end implementations and ensure new clients are successfully onboarded to our platform. You will coordinate cross-functional teams and align technical delivery to client business requirements and contract commitments. What you’ll do: Lead and manage end-to-end client onboarding programs, creating and owning project plans to deliver on time and within budget. Develop and implement customer onboarding strategies and present clients with a clear service delivery roadmap. Conduct client kickoff meetings and translate client requirements into measurable implementation tasks and milestones. Configure the platform to meet contractual requirements and manage integrations with third-party vendors and middleware. Coordinate across engineering, product management, quality assurance, operations, and vendors to resolve dependencies and ensure delivery. Support testing activities, produce implementation documentation, and provide regular status reporting to internal stakeholders and senior management. Train clients on platform functionality and document client feedback to improve onboarding processes. Track client progress, issues, and risks; proactively identify bottlenecks and drive remediation. Create and maintain positive client relationships to support adoption and retention. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Requirements

5+ years of experience in managing end-to-end software implementation projects in Client Onboarding or related functions.
5+ years of experience in program and project management.
5+ years of experience in conducting client training sessions.
5+ years of experience with MS Office suite, including intermediate Excel, Word and PowerPoint.
6+ years of equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

Bachelor’s in Business, Information Technology or a related field.
Experience in SQL and relational database technologies (PostgreSQL, MySQL, SQL Server).
Experience in business analysis or workflow analysis.
Experience with payments and security/compliance standards (PCI DSS, NACHA, SOC 2).
Prior experience working with financial technology solutions, payments processing, or core banking integrations.
Certifications such as PMP, PMI-ACP, or Certified ScrumMaster.
Proven experience managing public sector executive stakeholders and delivering executive-level status and governance.
Experience with CRM software such as Clarity, Salesforce, or ServiceNow

Responsibilities

Lead and manage end-to-end client onboarding programs, creating and owning project plans to deliver on time and within budget.
Develop and implement customer onboarding strategies and present clients with a clear service delivery roadmap.
Conduct client kickoff meetings and translate client requirements into measurable implementation tasks and milestones.
Configure the platform to meet contractual requirements and manage integrations with third-party vendors and middleware.
Coordinate across engineering, product management, quality assurance, operations, and vendors to resolve dependencies and ensure delivery.
Support testing activities, produce implementation documentation, and provide regular status reporting to internal stakeholders and senior management.
Train clients on platform functionality and document client feedback to improve onboarding processes.
Track client progress, issues, and risks; proactively identify bottlenecks and drive remediation.
Create and maintain positive client relationships to support adoption and retention.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave