Imaging Support Specialist (Per Diem, Day)
About The Position
At NorthBay Health, the Imaging Support Specialist, obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient's care is not delayed. Verifies and documents eligibility and benefits for patient's specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints. Exhibits excellent customer service to patients, families and other staff. For the inpatient role, patient transports are required. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.
Requirements
- High school graduate or equivalent preferred
- Current AHA or equivalent healthcare provider BLS Certification required
- General clerical, one or more years of clerical experience in a medical office setting preferably radiology and knowledge of HIPAA laws and guidelines
- Exquisite customer service skills
- Comprehensive knowledge of payer and managed care requirements
- Advanced medical terminology
- Minimum of 35-wpm typing
- Computer data entry and math skills
- Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
Responsibilities
- Obtains billing documentation and authorizations for all patient imaging exams
- Interviews patients to secure accurate demographic and insurance information
- Verifies and documents eligibility and benefits for patient's specific payor
- Schedules exams for multiple diagnostic modalities
- Organizes and distributes paper flow among facility staff
- Inputs all patient demographics into facility information system
- Answers multi-line switchboard and routes calls accordingly
- Inputs updates and/or changes to daily/weekly schedule and patient record
- Prepares and processes all court ordered subpoenas and medical records requests
- Processes incoming exam reports and prepares items for mailing/faxing
- Collects patient co-pays and/or account payments
- Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times
- Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints
- Exhibits excellent customer service to patients, families and other staff
- Patient transports are required for the inpatient role
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What This Job Offers
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
