Imaging Scheduling Associate, Per Diem, Day Shift

Adventist Health•Kailua, HI

About The Position

Located in Kailua, Adventist Health Castle has been one of the area's leading healthcare providers since 1963. We are comprised of a 160-bed hospital, eight medical offices, home care services, urgent cares and a vast scope of services located throughout O'ahu. In 2017, Adventist Health Castle was recognized with the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence. O'ahu is known for its ideal climate, diverse culture and picturesque landscape. The allure of Castle's laid-back lifestyle is complimented by its close-knit and proud community. Job Summary: Schedules and prepares patients for all routine and specialty imaging procedures and exams. Works on routine assignments within defined parameters, established guidelines and precedents.

Nice To Haves

High School Education/GED or equivalent
Associate’s/Technical Degree or equivalent combination of education/related experience

Responsibilities

Screens and schedules all radiology procedures and exams, pulmonary function tests and first appointment nuclear stress tests (NSTs).
Communicates with patients and/or family members in order to relay instructions and protocols for scheduled exams or procedures.
Diffuses emotionally-charged customer relations as needed.
Obtains, inputs and verifies all necessary demographics, diagnostics, authorizations, physician orders, special instructions and insurance information.
Accommodates special needs and other patient requirements.
Adheres to Health Insurance Portability and Accountability Act (HIPAA) and other patient confidentiality guidelines and regulations.
Maintains a high productivity standard and minimizes caller wait and hold times.
Reschedules appointments according to patient and/or physician requests and equipment downtime.
Communicates all scheduling backlogs, barriers or issues to supervisor.
Greets and registers patients upon check-in, ushers patients to dressing and exam rooms and transports patients as needed.
Serves as liaison between physician offices, radiology staff, support staff and business offices.
Performs other job-related duties as assigned.