Imaging Services Manager

Pullman Regional Hospital • Pullman, WA

1d • $98,238 - $144,934

About The Position

The Imaging Services Manager leads the day-to-day operations of Imaging services, ensuring safe, efficient, patient-centered care and reliable throughput. This role manages staffing, scheduling, daily workflow, competency, and frontline performance, and serves as the operational engine of the department. The Manager partners with the Director to meet quality, service, financial, and regulatory goals.

Requirements

• Associate or bachelor’s degree in radiologic sciences or related healthcare field required (or equivalent combination per policy).
• Minimum three years imaging experience with at least 1–2 years in a lead/supervisory/management role preferred.
• Relevant licensure/certification as applicable (e.g., ARRT/ARDMS, Washington state license) per modality and organizational requirements.
• Demonstrated competence in staffing, scheduling, team leadership, and operational problem-solving.
• Operational execution and prioritization
• Coaching, accountability, and conflict resolution
• Strong communication and inter-departmental collaboration
• Commitment to safety, quality, service excellence
• Organized, reliable, data-aware decision making

Nice To Haves

• Prior management experience in a rural hospital, multi-modality department, or multi-site environment.
• Formal training in quality improvement or Lean methodologies.

Responsibilities

• Oversee day-to-day operations across modalities and locations; ensures smooth patient flow and timely imaging services.
• Coordinates daily assignments, workload balance, and staffing adjustments based on volume and acuity.
• Ensures reliable processes for patient preparation, imaging protocols, contrast administration support (as applicable), critical results communication, and escalation.
• Builds and manages schedules, call rotations, and coverage plans; anticipates gaps and implements contingencies.
• Supports recruitment, onboarding, training, and competency validation; ensures appropriate cross-training.
• Works with the Director on staffing plans and productivity expectations.
• Supports ongoing QC/QA processes, including working with modality leads during ACR re-accreditation periods, documentation standards, infection prevention practices, and safety requirements (including radiation/contrast safety).
• Monitors and responds to operational quality indicators: repeats, delays, errors, near-misses, patient complaints, throughput metrics, and turnaround times.
• Participates in audits, readiness activities, and corrective actions; maintains dependable compliance routines.
• Provides clear expectations, coaching, and accountability for staff performance and behavior.
• Conducts 1:1s, rounding, and regular feedback; addresses performance concerns promptly and consistently using established HR processes.

Benefits

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time
• Employer Paid Life Insurance and Long-Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
• Services Discount and EAP Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree