IR Imaging Services Coordinator, Day Shift, Outpatient Imaging

Adventist HealthCare•Silver Spring, MD

39d•$22 - $29•Onsite

About The Position

Adventist HealthCare seeks to hire an experienced Imaging Services Coordinator for our Outpatient Imaging office in White Oak, MD who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing. As an Imaging Services Coordiantor you will: Coordinates with Centralized Scheduling, confirming appointments, gathering demographic and insurance data and completing the insurance pre-certification process. Ensures the timely and proper collection of prior exams and reports needed for proper PET interpretation and comparison. Proactively reviews all scheduled exams in advance and serves as the Physician Office contact to resolve outstanding issues related to demographics, patient history, clinical requirements, diagnosis, etc. Obtains pre-authorizations for Physician Orders for diagnostic testing or procedure as required by the patient's insurance carrier. Communicates with physician/clinical staff on reimbursement issues and/or pre-certification requirements by the patient's insurance carriers. Communicates with Insurance Authorization Coordinators the need for updated referrals Communicates with front office manager and staff in the case of denials that will require rescheduling and/or peer-to-peer review by the ordering physician. Communicates as necessary and in a timely fashion with front office, centralized scheduling and imaging center staff with regards to the status of pending authorizations. Identifies process gaps and closes the loop Builds relationships with Physicians Promotes AHC OP imaging to primary referrals. Ensure timely collection of prior exams and reports to support planning and successful completion of IR procedures Review scheduled procedures in advance and act as the main contact for physician offices to resolve any issues related to clinical requirements, demographics, or patient history Maintain detailed logs of scheduled procedures and approvals/denials for tracking and reporting Assist clinical staff with setting up for procedures, cleaning post-procedure, and managing necessary equipment and supplies. Responsibilities may also include traveling to other locations as needed to provide procedures assistance and support. Pre-label slides and complete specimen requisitions for pathology and cytology when needed Collect and verify billing information to support accurate and timely payment and insurance coverage Contact patients to schedule procedures and inform them of any necessary lab work or pre-procedure instructions Manage and maintain the IR schedule, including: Receiving IR requests and submitting them for radiologist approval, Scheduling approved IR exams (within 7 days of receiving the request or prior images), Logging and updating all requests in the IR spreadsheet Assist with thyroid biopsy setup and import prior imaging as needed Participate in inventory management, including preparing, receiving, and stocking supplies Provide cross-coverage and support for other Imaging Coordinators as well as front desk during PTO, high-volume days, or as departmental needs arise, to ensure continuity of patient care and workflow

Requirements

High school or GED required; Bachelor's Degree preferred. Imaging degree desirable, however, we will consider Business, Marketing, or Healthcare Management.
2+ years' experience working in Imaging, or experience in a customer support and/or marketing role, or experience obtaining Prior Authorization/ Precertification, and knowledge of, CPT code, ICD-9 code, and medical terminology to facilitate and assist with the process.
Knowledge of imaging exams and protocols
Valid Driver's License
Ability to travel and visit physician offices

Responsibilities

Coordinates with Centralized Scheduling, confirming appointments, gathering demographic and insurance data and completing the insurance pre-certification process.
Ensures the timely and proper collection of prior exams and reports needed for proper PET interpretation and comparison.
Proactively reviews all scheduled exams in advance and serves as the Physician Office contact to resolve outstanding issues related to demographics, patient history, clinical requirements, diagnosis, etc.
Obtains pre-authorizations for Physician Orders for diagnostic testing or procedure as required by the patient's insurance carrier.
Communicates with physician/clinical staff on reimbursement issues and/or pre-certification requirements by the patient's insurance carriers.
Communicates with Insurance Authorization Coordinators the need for updated referrals
Communicates with front office manager and staff in the case of denials that will require rescheduling and/or peer-to-peer review by the ordering physician.
Communicates as necessary and in a timely fashion with front office, centralized scheduling and imaging center staff with regards to the status of pending authorizations.
Identifies process gaps and closes the loop
Builds relationships with Physicians
Promotes AHC OP imaging to primary referrals.
Ensure timely collection of prior exams and reports to support planning and successful completion of IR procedures
Review scheduled procedures in advance and act as the main contact for physician offices to resolve any issues related to clinical requirements, demographics, or patient history
Maintain detailed logs of scheduled procedures and approvals/denials for tracking and reporting
Assist clinical staff with setting up for procedures, cleaning post-procedure, and managing necessary equipment and supplies. Responsibilities may also include traveling to other locations as needed to provide procedures assistance and support.
Pre-label slides and complete specimen requisitions for pathology and cytology when needed
Collect and verify billing information to support accurate and timely payment and insurance coverage
Contact patients to schedule procedures and inform them of any necessary lab work or pre-procedure instructions
Manage and maintain the IR schedule, including: Receiving IR requests and submitting them for radiologist approval, Scheduling approved IR exams (within 7 days of receiving the request or prior images), Logging and updating all requests in the IR spreadsheet
Assist with thyroid biopsy setup and import prior imaging as needed
Participate in inventory management, including preparing, receiving, and stocking supplies
Provide cross-coverage and support for other Imaging Coordinators as well as front desk during PTO, high-volume days, or as departmental needs arise, to ensure continuity of patient care and workflow

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support