Imaging Records Clerk for Outpatient Imaging

Wellstar Health System • Austell, GA

23h • Onsite

About The Position

At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. The Imaging Records Clerk functions under the direction of the Chief Technologist, Medical Imaging Manager and/or Director Diagnostic Services. The Records Clerks assist with providing exam reports to physicians, distribution of phone calls for the department and a variety of clerical tasks that require independent judgment, ingenuity and initiative in the utilization of computers and other equipment.

Requirements

• High School Diploma General or GED General
• Minimum 1 year hospital/medical experience
• Demonstrate excellent communication skills and handwriting
• Must be able to communicate and understand verbal and written English language
• Display a positive attitude while working independently

Responsibilities

• Digitize analog films as necessary for radiologist interpretation
• Fax results as needed
• Mail out necessary reports if needed
• Burn CDs and films to distribute following the proper ID protocol
• Monitor phones and assist physicians from film library and from Radiologist Reading Room
• Calls appropriate staff when oral contrast distribution is needed
• Monitor and answer department phones
• Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique
• Successfully transfer calls
• Distribute calls where needed (Radiologist, modalities, etc)
• Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner
• Clear all phone messages left on a daily basis
• Knowledge of the Addendum process
• Check mail daily in both locations and process to the appropriate modalities
• Knowledge of checking our images upon patients or physicians request to follow the DPP policy
• Verifies patient orders in Epic and calls physicians to retrieve them as needed
• Notifies appropriate modality when verbal orders are needed
• Copy and fax, sort mail, hand out reports and memos
• Help other office workers, physicians and technologist
• Knows how to digitize film
• Checks for patient orders prior to arrival
• Call physician offices for orders
• Release reports to patients upon request
• Knowledge to navigate in PACS, Epic and other computer programs pertinent to job
• Knowledge to order and cancel exams as needed
• Knowledge of printing and faxing reports to referring physicians and document data in PACS
• Ability to Import/Export images to PACS
• Monitors the STAT work list and calls/faxes results to appropriate area/physician office per procedure
• Utilize proper AIDET techniques
• Meets Service Recovery and Customer Service Guidelines as needed
• Performs patient advocate role for families and patients while in the Womens Imaging Department
• Identify patients by utilizing 2 patient identifiers
• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct

Benefits

• Support to do more meaningful work and enjoy a more rewarding life
• Nationally ranked and locally recognized for high-quality care and inclusive culture
• Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list
• Foster the culture of Wellstar as a Great Place to Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees