IHOP Restaurant Assistant General Manager #015

TravelCenters of America•Seville, OH

39d•$52,000 - $57,000

About The Position

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future. Job Summary TravelCenters of America offers a convenient, one-stop shopping experience to our customers. Each location has a plethora of dining options which gives our guests the variety they look for. The Assistant Restaurant General Manager assists the General Manager with operations and marketing functions of the restaurant. Additional responsibilities include staffing, training and development, general supervision of the staff, and improving profitability. The Assistant General Manager ensures we are returning every traveler to the road better than they came! In this role, you can expect to: Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the restaurant (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.) Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy Serve each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude Provide great tasting / quality food, and a clean restaurant environment for all guests Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements Help achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships Assumes duties of any hourly associate position as necessary

Requirements

A leader who sets the example when working alongside team members
The ability to lead, motivate, train and develop people to unleash the talent within each team member
High School Diploma (or GED) required
Supervisory experience in the full-service restaurant industry preferred
Exhibit good verbal and written communication skills
Ability to work flexible hours including nights, weekends and some holidays
Proficient in Microsoft Office; Operational understanding of POS software

Nice To Haves

Supervisory experience in the full-service restaurant industry preferred

Responsibilities

Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the restaurant (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)
Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy
Serve each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude
Provide great tasting / quality food, and a clean restaurant environment for all guests
Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements
Help achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships
Assumes duties of any hourly associate position as necessary