IFM Retail Director

JLL•Minneapolis, MN

1d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. IFM Retail Director This role offers full remote flexibility with strategic travel up to 30%, with a strong preference for candidates based in the Midwest region to align with our primary portfolio concentration. Lead the transformation of North America's largest retail facilities portfolio as our IFM Retail Director, where you'll command operational excellence across 10+ million square feet spanning 1,800+ dynamic retail environments. This remote leadership role offers the unique opportunity to shape the future of integrated facilities management while building and inspiring a geographically diverse team of facilities and engineering professionals who deliver mission-critical services to one of the industry's most prestigious retail clients. Step into a role where your strategic vision directly impacts thousands of retail locations across North America, driving service innovation and operational efficiency at unprecedented scale. You'll collaborate with executive stakeholders, lead transformative client initiatives, and leverage your deep expertise in dynamic contracts and facilities outsourcing to deliver measurable business results. This is your chance to elevate your career while leading a world-class team in an environment that rewards excellence, innovation, and leadership impact.

Requirements

A bachelors degree or higher
10+ years of experience specifically managing retail facilities, with proven managerial experience required as this role will manage a team of 9 Senior Facilities Manager.
Strong retail banking and/or Tech experience, capable of managing high-touch, high-end brand product and specialty spaces
Strong client relationship management, strategic thinking with execution capabilities, independent leadership with excellent organizational and multitasking skills, outstanding communication and presentation abilities, and a forward-thinking mindset that drives innovation and transformation.
Understanding of commercial leases, contract documents and routine accounting methods.
Familiarity with building systems, CMMSs, and Microsoft Office
Superior financial skills and budgeting/forecasting
Monday - Friday day shift with on-call required after-hours
Candidates must be authorized to work in the United States without employer sponsorship.

Responsibilities

Oversee service delivery for the entire retail portfolio, ensuring all facilities services meet contract requirements, performance standards, and client expectations
Lead and develop management-level staff across geographically dispersed teams, providing coaching, performance management, and succession planning while fostering teamwork and excellence
Manage vendor relationships and performance to ensure third-party services are delivered according to contract terms and quality standards
Drive continuous improvement initiatives including cost savings programs, benchmarking, best practices implementation, and innovation leveraging JLL's platform and regional networks
Ensure KPI and SLA achievement across all account metrics while maintaining strict adherence to governance processes and compliance requirements
Build and maintain strong client relationships through superior support, regular communication, and exceptional service quality as measured by client feedback and satisfaction scores
Manage financial operations including annual budgeting, monthly budget performance reporting, invoice approvals, contract negotiations, and third-party spend oversight
Champion workplace excellence by advocating for diversity and inclusion, maintaining safety standards, and upholding JLL's core values of Teamwork, Ethics, and Excellence