GFO IFM Operations Director

JLL•Thousand Oaks, CA

5d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves - This role is responsible for best-in-class delivery of facilities/workplace services, maintenance and engineering at the client’s corporate offices, R&D space, labs, and other non-manufacturing facilities. This leader will oversee hard and soft services and must drive their team to meet or exceed all KPI (Key Performance Indicators) and business metrics across all sites within their portfolio. The individual will be the owner of the budget for their organization and must be able to drive performance against contractual financial goals. The candidate must work closely with client stakeholders to ensure that the value delivered in the provision of such services exceeds their expectations. This key role will lead the team to success by driving standardization and best practices including implementation of the JLL/Life Sciences platform practices, standards, procedures and programs that promote a safe and sustainable workplace experience with crucial focus on reliability maintenance and elimination of downtime due to equipment or facility outages. The role must maintain tight integration with the Manufacturing Operations, Project management, Engineering and Sustainability workstreams.

Requirements

Minimum 10 years of facilities management, maintenance, engineering and/or operations leadership experience
Leader of leaders in a large organization
Experience delivering customer experience and driving operational & financial performance
Budget creation and adherence
7-10 years of exposure to Bio-Pharma industry

Nice To Haves

Professional certifications such as CFM (Certified Facility Manager) or FMP (Facility Management Professional)
Strong financial acumen with experience in P&L management, forecasting, and budget development for large operational portfolios

Responsibilities

Provide operational leadership and set technical direction
Lead and transform technical and operation standards
Enhance workplace experience
Ensure resilient cross training and successions plans are developed and maintained
Be a trusted advisor to the client by maintaining a continued focus on improving client experience, and developing a positive partnership through timely thoughtful responses, delivering on critical needs and bringing innovation.
Analyze/trend failures and incidents, determine root cause and implement process improvements
Must lead by example and set “safety first” and “non-negotiable compliance to quality” work environment and culture
Ensure compliance with building codes, safety regulations and corporate policies
Responsible for prompt response to client requests including communication of root cause analysis (RCA) and corrective action plans (CAPAs)
Responsible for working with the Facility Managers, Warehouse Managers, Engineering, Project Management, HSE, Quality, and Sourcing leadership on the selection and monitoring of subcontractors
Set direction and work with clients to ensure compliant and efficient operational processes are implemented by the accounts Facility Managers, Operations Managers, Warehouse Managers, Engineering and Project Managers and subcontractors
Ensure site teams have applicable business continuity plans in place and that they are maintained
Responsible for team adherence to EHS and quality standards expected by JLL and the client