IFM Optimization Manager

JLL•New York, NY

2d•Onsite

About The Position

As an IFM Optimization Manager at JLL's Global Integrated Facility Management, you will drive operational excellence in Integrated Facility Management (IFM) programs through hands-on expertise and data-driven process optimization while requiring deep facility management experience to validate and improve facility operations, with a particular focus on enhancing the Site Inspection Program and implementing proven FM best practices across the portfolio. This role requires leading the validation and improvement of facility management processes, with particular emphasis on the Site Inspection Program while applying hands-on FM expertise to identify operational inefficiencies and implement practical solutions. You will challenge existing processes and propose evidence-based improvements while establishing and monitoring key performance indicators for facility operations. This comprehensive IFM optimization manager role involves coaching and influencing leadership through data-driven recommendations while challenging conventional thinking and maintaining strong stakeholder relationships. You will foster a culture of continuous improvement and operational excellence while collaborating effectively with regional facility management teams and business stakeholders, directly contributing to JLL's mission of delivering exceptional integrated facility management excellence through comprehensive process optimization, quality control implementation, and operational performance enhancement that ensures service delivery consistency, efficiency improvements, and measurable operational excellence across diverse facility management portfolios.

Requirements

Bachelor's degree in Facilities Management, Engineering, or related field with 5-8 years of hands-on facility management experience for comprehensive optimization coordination
Direct experience with Amazon/JLL facility management operations strongly preferred with proven track record of implementing FM process improvements coordination
Strong analytical skills with ability to translate data into actionable insights while demonstrating excellent communication skills with senior leadership influence capability
Understanding of facility management processes validation and improvement while demonstrating Site Inspection Program emphasis and FM expertise application coordination
Experience with operational inefficiencies identification while understanding practical solutions implementation and existing processes challenging with evidence-based improvements
Knowledge of key performance indicators establishment and monitoring while understanding leadership coaching through data-driven recommendations and stakeholder relationships maintenance
Understanding of continuous improvement culture fostering while demonstrating regional facility management teams collaboration and business stakeholders coordination
Experience with operational data analysis while understanding trends and improvement opportunities identification and consistent service delivery ensuring across facilities.

Nice To Haves

Professional certifications (CFM, FMP, or equivalent) with experience with CAFM systems and digital FM tools for comprehensive technology coordination
Background in operational excellence methodologies (Lean, Six Sigma) while demonstrating success in challenging and improving existing processes coordination
Experience with systematic performance monitoring frameworks implementation while understanding data-driven process improvements and operational efficiency enhancement
Knowledge of Site Inspection Program validation and enhancement while understanding facility management delivery quality and consistency ensuring coordination
Understanding of process optimization initiatives effectiveness while demonstrating hands-on facility management experience and Amazon/JLL operations knowledge
Experience with senior leadership influence through communication skills while understanding analytical skills application for actionable insights translation coordination
Knowledge of IFM programs operational excellence while understanding facility management best practices implementation across portfolio environments coordination
Background in evidence-based improvements proposal while demonstrating conventional thinking challenging and stakeholder relationships maintenance across diverse environments.

Responsibilities

Lead validation and improvement of facility management processes with particular emphasis on Site Inspection Program while applying hands-on FM expertise for operational solutions
Challenge existing processes and propose evidence-based improvements while establishing and monitoring key performance indicators for facility operations comprehensive coordination
Coach and influence leadership through data-driven recommendations while challenging conventional thinking and maintaining strong stakeholder relationships coordination
Foster culture of continuous improvement and operational excellence while collaborating effectively with regional facility management teams and business stakeholders
Analyze operational data to identify trends and improvement opportunities while ensuring consistent service delivery and quality control across facilities
Implement and maintain systematic performance monitoring frameworks while translating analytical insights into actionable facility management improvements coordination
Validate and enhance Site Inspection Program while implementing data-driven process improvements for measurable operational efficiency enhancement coordination
Drive operational excellence in IFM programs while demonstrating proven track record of implementing FM process improvements across diverse portfolio environments.