IFM Operations and Compliance Team Lead

JLL•Charlotte, NC

1d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The IFM COE Operations and Compliance Team Lead plays a crucial role in overseeing the seamless operations of our facilities. As an integral part of the Center of Excellence (COE) team, the Operations and Compliance Team Lead oversees and collaborates with a team of talented professionals, drives innovation, and ensures the highest standards of service delivery. This is a player/coach role with direct responsibilities supporting various Financial reporting routines as well as oversight of team members responsible for our Facility Condition Inspection program, Planned Repairs/Maintenance program, Contract Action Requests and others.

Requirements

Proven experience collaborating and working in concert with multiple functions and businesses to achieve outstanding results.
Exceptional leadership skills, with excellent communication and active listening abilities.
Strong analytical skills for structured problem-solving, planning, and root cause analysis.
Outstanding communication skills, with the ability to influence and build consensus at all levels of an organization.
A penchant for building repeatable processes and programs that surpass internal and external customer expectations.
Track record of building collaborative relationships and fostering a productive team environment.
Strong alignment with ethical standards, dedication to excellence, and a collaborative mindset.
Character traits such as perseverance, resourcefulness, adaptability, and a forward looking, holistic approach.
Bachelor's degree or equivalent work experience.
Minimum of 5 years' experience in commercial real estate and/or Facilities Management.
Knowledge of standard commercial real estate, business, and accounting practices.
Understanding of the financial impact of building concerns and JLL financial cycles.
In-depth knowledge of work order life cycle, reporting, and navigation of Corrigo WO Platform
Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook).
Strategic use of business intelligence, data, reporting, and analytics to drive operational efficiency.
Proven track record of delivering excellent internal and external customer service, with strong interpersonal and problem-solving skills.
Excellent verbal and written communication skills, with the ability to convey information in a clear and concise manner.
Highly innovative, detail-oriented, organized, flexible, and proactive in taking on new projects.
Exceptional team player, capable of working with minimal supervision in a fast-paced environment.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Collaborate with various account Service Lines to implement Facility Management standard practices and ensure programs are executed efficiently.
Lead a team of (3) facility management professionals to support adherence to standard processes and controls, providing oversight and guidance to maintain effective governance throughout the organization.
Collaborate directly with the Client, FM, Business Intelligence, PDS, and other Center of Excellence teams to develop routines that align with platform, region, account, and/or client goals and objectives.
Support the development and implementation of new tools to enhance service delivery and address ad hoc client requests.
Ensure best practices are implemented for IFM Financial reporting routines, Facility Condition Inspection (FCI) program, DC4/CAR processes, site Decommissioning audits, Wellness checks, and Planned R/M.
Deliver on all financial planning routines for the portfolio, including support of preparation of periodic expense forecasts, annual budgets, and monthly variance routines.
Provide governance over the execution of periodic interior and exterior site inspections (FCI) documenting facility conditions and integrating with additional service lines to ensure functional, comfortable, compliant, energy efficient and attractive facilities, in accordance with approved operating budgets - including compiling/analyzing data.
Document relevant IFM processes and ensure their adherence across the portfolio, providing training to team members on responsibilities within their areas of expertise.
Streamline centralized facilities management by establishing effective communication channels with field teams and fostering a customer-centric approach.
Foster a culture of continuous improvement and innovation, actively contributing to the development of best practices, process re-engineering, and other initiatives aimed at improving service delivery.
Lead and inspire your team to execute day-to-day routines with excellence and prioritize delivering a positive customer experience.
Perform additional duties as assigned.