IDD Supports Coordination Director

Service Access & Management • Harrisburg, PA

1d • Hybrid

About The Position

As the IDD Supports Coordination Director within our Supports Coordination Organization (SCO), you will provide strategic leadership and operational oversight for the IDD Supports Coordination service line. You will be a key member of SAM’s leadership team, ensuring programs meet and exceed accreditation, licensing, contractual, and internal standards. You will develop strategies to promote high-quality, person-centered services, support an engaged SC team, and maintain strong relationships with internal and external partners. This role is ideal for a servant leader who balances heart and structure and thrives in a mission-driven, fast-paced environment.

Requirements

• Bachelor’s degree in psychology, sociology, social work, social welfare, human services, leadership, or a related field required.
• Minimum of seven (7) years of experience in the human services/intellectual and developmental disabilities (IDD) field.
• At least four (4) years in a supervisory or leadership role.

Nice To Haves

• Master’s degree in social work, psychology, social welfare, leadership, or a related field strongly preferred.
• Experience with Supports Coordination, ODP regulations, and/or SCO operations strongly preferred.

Responsibilities

• Provide strategic and operational leadership to efficiently operate the IDD Supports Coordination service line and achieve target levels of service delivery.
• Develop, implement, and evaluate policies and procedures that align the service line with SAM’s strategic goals and Office of Developmental Programs (ODP) expectations.
• Oversee the Supports Coordination service line budget (approximately $30,000) and manage resources to support sustainable, high-quality operations.
• Ensure all Supports Coordination programs maintain required licenses, accreditations, and compliance with contractual, regulatory, and internal company standards.
• Build and sustain an engaged Supports Coordination team through mentorship, collaboration, and professional development.
• Represent SAM in statewide ODP and stakeholder meetings while promoting client satisfaction and maintaining positive relationships with internal and external partners.

Benefits

• No monthly premium for employee-only health insurance
• Single-stream PTO (36 days) plus 11 paid holidays
• Option to sell back PTO (pending board approval)
• Employer matching 401k – up to 5%
• Recognition and wellness initiatives and rewards
• Access to tuition discounts, professional development, supportive supervision, and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager