Director Of Coordination

Mai Placement • Brooklyn, NY

12d • $150,000 • Onsite

About The Position

We are seeking an experienced Director of Coordination to lead and scale a high-volume home care coordination operation. This role oversees a layered team structure and is critical to ensuring cases are fully staffed, hours are not missed, and patients receive consistent, high-quality care. The Director of Coordination plays a key role in patient retention, operational stability, and continued organizational growth within a large, fast-paced home care environment.

Requirements

• Direct experience in home care (required)
• Staffing coordination experience strongly preferred
• Prior management of large teams and high patient census
• Strong understanding of coordination operations and case management workflows
• Experience working onsite in a fast-paced healthcare environment
• Ability to step into a senior leadership role with minimal ramp-up

Nice To Haves

• Proven leader in home care staffing coordination
• Comfortable managing large teams within a multi-layer structure
• Experienced working with a high patient census (1,000+; 4,000 preferred)
• Highly organized, decisive, and process-driven
• Calm under pressure with strong judgment and follow-through
• Strong communicator who enforces standards while supporting team performance

Responsibilities

• Oversee a coordination department supporting approximately 4,000 patients
• Directly manage Care Managers , who in turn manage teams of Coordinators
• Ensure all cases are properly staffed and service hours are not missed
• Enforce coordination policies, procedures, and performance standards
• Monitor patient retention and staffing efficiency metrics
• Partner with Operations leadership to support growth and quality initiatives
• Utilize HHAeXchange (or similar systems) to manage coordination workflows
• Identify gaps, implement improvements, and drive accountability across teams

Benefits

• Health insurance
• Paid training and paid orientation
• Paid time off, sick/safe time, floating holidays, and paid company holidays
• NYS disability, paid family leave, and maternity leave
• Commuter benefits
• 401(k) with company match
• Life insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed