ID Card Program Assistant - DC/MD/VA
About The Position
WMATA is undergoing a multi-year Strategic Transformation to deliver safer, more reliable, and customer-focused transit across the Washington DC, Maryland, and Northern Virginia region. Guided by the “Your Metro, The Way Forward” Strategic Transformation Plan, WMATA is aligning its operations, technology, organizational structure, and capital investments to meet evolving customer needs, improve efficiency, and strengthen regional mobility. This transformation addresses changes in ridership patterns, growing customer expectations, new transportation competitors, and budget challenges intensified by the Covid-19 pandemic. The initiative enhances cross-department collaboration, modernizes processes, and supports long-term sustainability and trusted service for the communities we serve.
Requirements
- High school diploma or equivalent certificate required.
- Entry Level, One (1) year of demonstrated experience in providing direct services to customers of an ID Card office.
Responsibilities
- Accepts and approves appropriate documentation for issuance of ID Cards and/or Badges
- Advises both regular WMATA employees and/or contractor employees of WMATA policies and procedures regarding issuance of ID Cards and/or Badges
- Accepts payment for lost ID Cards and Badges and reconciles monies for monthly deposit.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
