ID Card Program Assistant

Volanno • Washington, DC

21h

About The Position

The ID Card Program Assistant is responsible for accurately processing, issuing, and administering employee and contractor identification cards and badges in accordance with WMATA policies and security standards. This role ensures proper verification of documentation, adherence to procedural guidelines, and delivery of professional customer service to all personnel. Key responsibilities include reviewing and approving required documentation for the issuance of ID cards and badges, providing guidance to WMATA employees and contractors on applicable policies and procedures, and ensuring compliance with identification and access control requirements. The ID Card Program Assistant also accepts payments for lost or replacement ID cards, reconciles collected funds, and prepares monthly deposits in accordance with financial procedures. This position requires strong attention to detail, organizational accuracy, and customer service skills. The ID Card Program Assistant plays a crucial role in maintaining secure access control and ensuring the integrity of WMATA’s personnel and contractor identification systems.

Requirements

• High School diploma or GED
• One (1) year of demonstrated experience in providing direct services to customers of an ID Card office.

Responsibilities

• accurately processing, issuing, and administering employee and contractor identification cards and badges
• reviewing and approving required documentation for the issuance of ID cards and badges
• providing guidance to WMATA employees and contractors on applicable policies and procedures
• ensuring compliance with identification and access control requirements
• accepts payments for lost or replacement ID cards
• reconciles collected funds
• prepares monthly deposits in accordance with financial procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees