ICQA Supervisor

WINESHIPPING.COM LLC•Napa, CA

11h

About The Position

The ICQA Supervisor oversees daily inventory control and quality assurance operations, leading ICQA Team Leads and associates to protect inventory accuracy across the warehouse. This role ensures disciplined execution of cycle counts, audits, reconciliations, and root cause investigations while partnering closely with Operations leadership to minimize shrink, prevent defects, and improve process reliability. The Supervisor provides direct leadership, coaching, and performance feedback to the ICQA team, sets daily and weekly priorities, and ensures adherence to SOPs, safety standards, and inventory control best practices. Acting as the bridge between warehouse leadership and frontline ICQA execution, this role communicates expectations clearly, tracks key metrics, escalates risk, and drives corrective and preventative actions. A successful ICQA Supervisor brings strong systems knowledge, analytical thinking, and people leadership together to build trust in inventory data and confidence across the operation.

Requirements

High school diploma or equivalent required.
4–7 years of warehouse operations experience, with 1–2 years in a lead or supervisory role.
Strong background in inventory control, quality assurance, and warehouse workflows.
Demonstrated success leading teams in fast-paced, high-volume environments.
Experience supervising, coaching, and developing Team Leads or frontline staff.
Strong working knowledge of WMS systems (Microsoft Dynamics 365 preferred).
Proven ability to analyze data, identify trends, and drive process improvements.
Understanding of inventory accuracy metrics, cycle counting strategies, and root-cause analysis.
Proven commitment to safety, compliance, and disciplined execution.
Ability to work independently and as a member of various teams
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to perform diversified clerical & administrative functions.
Ability to work with minimal supervision.

Nice To Haves

Forklift and pallet jack experience preferred; certifications a plus.
Forklift experience preferred.
Bilingual welcome.

Responsibilities

Overseeing timecards, attendance, and providing timely and adequate feedback/coaching to the team.
Oversee cycle count programs, targeted audits, and reconciliation activities to ensure system and physical inventory stay aligned.
Supervise ICQA Team Leads and associates by assigning work, setting priorities, and making sure the right people are in the right place at the right time.
Provide real-time feedback, guidance, and support to build strong performers and a strong bench.
Keep the team SAFE. Safety is always the first responsibility. Everyone goes home in the same or better condition than they arrived.
Monitor trends, recurring variances, and systemic gaps to identify upstream and downstream impacts.
Lead and support thorough variance investigations and help drive corrective and preventative actions with partner teams.
Partner closely with Operations, Inbound, Outbound, Quality, and Systems teams to improve inventory integrity end-to-end.
Review ICQA metrics, reports, and KPIs (accuracy, defects, root causes, closure rates) to guide decisions and priorities.
Deliver shift expectations, updates, and escalation points to ICQA team members and Operations leadership.
Ensure SOPs are followed, updated when needed, and consistently applied across shifts.
Mentor ICQA Team Leads, support training plans, and help grow next-level talent.
Maintain organized documentation, clean records, and disciplined execution so we’re always prepared.
Balance daily ICQA execution with weekly and monthly deliverables without losing momentum.
Be reliably present and punctual, setting the standard for accountability and engagement.