IBV Specialist

Tend•Nashville, TN

1d•Hybrid

About The Position

We’re looking for an RCM IBV Specialist to verify member insurance benefits, support studio staff, and ensure accuracy in member accounts. This role focuses on execution—managing verification workflows, researching coverage, and delivering concierge-level service to members and colleagues.

Requirements

Embody our Tend values and demonstrate core competencies that support accuracy, teamwork, and service.
Prioritize accuracy and service in every verification, ensuring members and teammates can trust your work.
Take ownership of your tasks, ask clarifying questions, and raise issues when something doesn’t look right.
Bring steady positivity to detailed, repetitive work and help create a dependable team environment.
Communicate respectfully with members, payors, and teammates, adapting to different needs.
Eager to learn payer rules, systems, and workflows, and apply feedback to strengthen your skills.
Collaborate with peers, share knowledge, and support a culture of teamwork and accountability.
Use sound judgment to resolve verification issues within your scope and know when to escalate for support.
Consistently meet productivity and quality expectations while maintaining accuracy and attention to detail.
Fundamental understanding of insurance benefits application and payer communication systems.
Basic math skills; intermediate computer and typing skills; comfort navigating multiple systems.
Excellent attention to detail, organization, and follow-through.
Strong interpersonal and customer service skills with the patience to explain insurance clearly.
Ability to thrive in a fast-paced environment and manage tight timelines.
Ability to work a hybrid schedule, working on-site at our Nashville, TN office a few days per month.

Nice To Haves

1+ year of patient access, customer service, or revenue cycle experience in a healthcare setting preferred.

Responsibilities

Verify member insurance benefits and enter accurate data into Tend’s practice management system.
Research benefits via payer websites, insurance portals, and phone outreach to payors.
Gather and confirm member demographics and insurance information with clarity and professionalism.
Understand mechanics of insurance plans and explain how benefits impact member responsibility.
Navigate assigned work lists and complete verification tasks efficiently and on time.
Deliver a high-quality experience for both members and studio staff, escalating complex cases to senior analysts or leads.
Collaborate with peers and contribute to department goals, quality checks, and workflow updates as assigned.