IBV Specialist

Tend•Nashville, TN

8h•Hybrid

About The Position

We’re looking for an RCM IBV Specialist to verify member insurance benefits, support studio staff, and ensure accuracy in member accounts. This role focuses on execution—managing verification workflows, researching coverage, and delivering concierge-level service to members and colleagues. At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully designed studios, you’ll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering. We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what’s right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors. Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you’re clinical or corporate, you’ll be part of something meaningful — and surrounded by people who care.

Requirements

Embody Tend values and demonstrate core competencies that support accuracy, teamwork, and service.
Prioritize accuracy and service in every verification, ensuring members and teammates can trust your work.
Take ownership of your tasks, ask clarifying questions, and raise issues when something doesn’t look right.
Bring steady positivity to detailed, repetitive work and help create a dependable team environment.
Communicate respectfully with members, payors, and teammates, adapting to different needs.
Eager to learn payer rules, systems, and workflows, and apply feedback to strengthen your skills.
Collaborate with peers, share knowledge, and support a culture of teamwork and accountability.
Use sound judgment to resolve verification issues within your scope and know when to escalate for support.
Consistently meet productivity and quality expectations while maintaining accuracy and attention to detail.
Fundamental understanding of insurance benefits application and payer communication systems.
Basic math skills.
Intermediate computer and typing skills.
Comfort navigating multiple systems.
Excellent attention to detail, organization, and follow-through.
Strong interpersonal and customer service skills with the patience to explain insurance clearly.
Ability to thrive in a fast-paced environment and manage tight timelines.
Ability to work a hybrid schedule, working on-site at our Nashville, TN office a few days per month.

Nice To Haves

1+ year of patient access, customer service, or revenue cycle experience in a healthcare setting preferred.

Responsibilities

Verify member insurance benefits and enter accurate data into Tend’s practice management system.
Research benefits via payer websites, insurance portals, and phone outreach to payors.
Gather and confirm member demographics and insurance information with clarity and professionalism.
Understand mechanics of insurance plans and explain how benefits impact member responsibility.
Navigate assigned work lists and complete verification tasks efficiently and on time.
Deliver a high-quality experience for both members and studio staff, escalating complex cases to senior analysts or leads.
Collaborate with peers and contribute to department goals, quality checks, and workflow updates as assigned.