IBR - MBC Donor Site Representative

Innovative Blood Resources • Saint Paul, MN

16h • $20 • Onsite

About The Position

Summary:
This position ensures that blood collection goals are met by checking in arriving donors and recruiting donors to our donor centers for future appointments. Acts as a site greeter, building relationships with the donors in the donor site’s geographical area. Provides excellent customer service to donors and guests.
Location: Primarly work location will be Maple Grove Donor Center (training will be at St. Paul Donor Center)
Schedule: Typical scheduled Tuesday - Saturday: Tues 9am - 5:30pm, Wed and Thur 11am - 7:30pm, Fri and Sat 7am - 3:30pm

Requirements

• High school diploma or equivalent
• Valid Driver's License
• Minimum 1 year experience in telemarketing and/or customer service
• Ability to organize and prioritize
• Basic computer, typing skills and math skills
• Excellent interpersonal communication skills
• Accurate oral and written communication skills
• Persuasive sales skills
• Ability to read and interpret SOPs
• Ability to work independently and meet deadlines
• Willingness to follow direction
• Problem solving abilities

Responsibilities

• Calling donors – Calls appropriate donors based on inventory needs. Understands minimum requirements for donor recruitment and donor deferral guidelines. Uses assertive communication to secure appointments. Participates in programs to increase donor base, such as cold calling to bring in new donors, lapsed donors, and frequency campaigns. Meets individual and team goals to complete a minimum number of appointments per hour, dials per hour and maintain a high percentage of donors scheduled to show up for their appointment.
• Appointments – Scheduling, canceling, and rescheduling donor appointments. Reminds donors of upcoming appointments and places calls to donors who do not cancel or show up for their scheduled appointments.
• Data entry – Maintains accurate donor files and fills out appropriate forms.
• Greeter – Greets donor upon arrival, directs donor to sign in and read required pre-donation materials, and asks donor to setup their next donation appointment.
• Assists with opening and closing duties.
• Trainer of new and current staff – Aids in training of new and existing employees. Provides coaching and assists in problem solving for new and current staff.

Benefits

• IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED