Hybrid Coordinator

Education Affiliates • Nashville, TN

8h

About The Position

Hybrid coordinators are key members of the campus community and integral to the
success of students enrolled in hybrid programs. Hybrid coordinators build
student-centered relationships with cross-functional stakeholders, including
students, campus faculty and staff, and representatives from the Host
Institution. The responsibilities below are related to hybrid program
applicants or students in online courses.

Requirements

• Minimum of an Associate degree required
• Strong technology skills in MS Office and the internet
• Demonstrated passion for supporting student success; prior experience in student services a plus
• Excellent written and verbal communication skills; ability to communicate at all levels of an organization
• Excellent interpersonal skills
• Excellent problem-solving skills
• Exemplifies the core values of Education Affiliates: Integrity Student Focused Outcomes Commitment Service Excellence Respect

Nice To Haves

• Prior experience with a learning management system, such as Canvas a plus
• Prior experience with a student information system, such as CampusVue a plus

Responsibilities

• Support the remediation of applicants who fail the Online Competency Assessment.
• Facilitate the Online Student Success Course (Orientation to Online Learning)
• Build supportive relationships with hybrid program students
• Monitor student grades and attendance, and connect with students on-campus when they are below passing for two consecutive weeks or have not attended an online class in seven days or more
• Meet on-campus with at-risk students who are escalated by the online advisor
• Respond to student questions about online classes (preferably face-to-face) within 24 business hours; partner with online advisor as needed
• Troubleshoot student technical issues with support from the Online Advisor and technical support as needed
• Connect online students to supportive resources and local campus leaders when needed
• In coordination with the campus academics team and online advisors, provide mid-mod or mid-term advising for at-risk students (poor attendance, low grades)
• Use CampusVue to review notes and document all student contact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree