HVAC Technical Support Technician

Apex Service Partners•Allenhurst, NJ

18d•$35 - $45

About The Position

Oceanside Services is a leading provider of heating and air conditioning solutions for residential customers in Monmouth County and surrounding areas. Known for our commitment to excellence and customer satisfaction, we deliver top-tier service and technical expertise to homeowners. Position Summary: As an HVAC Technical Support Technician, you will serve as a key resource for both field technicians and customers, providing remote and on-site technical assistance, troubleshooting support, and guidance on HVAC system operations. This role bridges the gap between service delivery and technical excellence, ensuring smooth operations and high customer satisfaction.

Requirements

5+ years of HVAC experience, preferably in residential service.
EPA 608 Certification required.
Strong diagnostic and troubleshooting skills.
Excellent communication and customer service abilities.
Familiarity with HVAC control systems and smart thermostats.
Valid driver’s license with a clean driving record.
Must be 21 yrs or older.
Ability to work independently and as part of a team.

Responsibilities

Provide technical support to field HVAC technicians during installations, repairs, and maintenance.
Troubleshoot HVAC system issues remotely or on-site, including electrical, mechanical, and control systems.
Assist in diagnosing complex system failures and recommend solutions.
Maintain detailed records of support cases and resolutions.
Communicate with customers to resolve technical concerns and educate them on system functionality.
Collaborate with service managers and installation teams to improve service quality.
Stay current with HVAC technologies, codes, and best practices.
Support training initiatives for new technicians and apprentices.