HVAC Technical Support Advisor - SC

Gateway Supply Company•Columbia, SC

About The Position

Gateway Supply is seeking a skilled Technical Advisor to provide superior support to our distribution team and our HVAC dealers by supporting our Sales Team’s growth and customer retention efforts. Support will be provided by phone, on-site and through training events intended to improve the professional HVAC technician’s proficiency. The Technical Advisor will be an integral part of the team’s resource development and equipment innovation implementation as well as customer training.

Requirements

College or advanced training preferred
7 years of technical HVAC field experience
Proficiency in Microsoft Office
Excellent written and verbal communication skills
Strong problem-solving skills and attention to detail and completion
Effectively multi-task and have the ability to learn new job skills in a fast paced, customer-oriented sales environment.
Working knowledge of refrigeration systems, thermal dynamics, duct and load calculations.
Unitary residential and light commercial (up to 25 tons) split and packaged system HVAC technical experience required.
Valid driver license and/or CDL license
EPA 608 certification required, NATE certification a plus
Must be able to frequently lift up to 50 pounds.
The employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl. This includes but not limited to; ladders, crawlspaces, attics, roofs, etc.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee may use equipment such as forklifts, ladders, pallet jacks and other warehouse equipment.
Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups in a professional and courteous manner.
Excellent customer service mindset with the ability to develop and maintain long-term relationships
Excellent written and verbal communication skills
Excellent analytical aptitude with a proven ability to analyze/interpret data
Strong and creative problem-solving skills
Ability to work independently and in a team environment
Proactively seeks continuous process and service improvements
Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.

Nice To Haves

Ductless mini split experience is preferred.
VRF/VRV experience is helpful but willing to invest in training opportunities for the right candidate.

Responsibilities

Provides technical support by phone to Gateway Supply’s dealers, sales professionals, and branch personnel.
Conduct technical job site visits when necessary.
Conducts technical training and coordinate other technical education and testing classes.
Maintains regular contact with HVAC Division Managers, Sales Team members and Branch personnel. These meetings should include discussions that assist in determining future training topics as well as dealer technical problem resolution and product support.
Perform assigned duties with supervised direction as well as working independently, while maintaining efficient time management and task execution.
Maintain a professional development plan as well as appearance and conduct.
Lead our team in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Gateway Supply. Overnight travel may be required.
Maintain an approved expense budget for technical training events.
Submit regular activity and expense reports, as mandated and within necessary deadlines.
Weekly field reports are required to be submitted to the manager.
Expense reports are required to be submitted within 5 days of the end of each month
Maintain an accurate and updated digital calendar, shared with their manager and sales team.
Daily travel may be required. Service area includes South Carolina, as well as parts of North Carolina and Georgia.
Other duties as assigned.