HVAC Technical Support Representative III

Rheem • San Antonio, TX

21h • Hybrid

About The Position

The HVAC Technical Support Representative III will provide product technical support to the Division’s assigned customers in the proper application, installation, operation and service of the Division’s products. This position will serve our US Air Division , located in San Antonio, TX .

Requirements

• Associate’s Degree or HVAC accreditation from technical trade school.
• 5+ years of experience in troubleshooting and repair of HVACR systems appliances
• Must have excellent written and verbal communication skills and demonstrated ability to work both and with others.
• Must be able to speak Spanish.
• Intermediate computer skills and common computer software applications.
• Must be able to multi task
• Some travel is required.
• Occasional lifting of up to 100 lbs. required

Nice To Haves

• Universal HVAC certification or enrolled to obtain HVAC certification.

Responsibilities

• Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
• Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of company products.
• Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
• Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.
• Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.
• Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
• Develop, modify and update as required service manuals and parts lists for products.
• Provide informal /formal training to colleagues as directed by management.
• Perform other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees