HVAC Technical Support Advisor
About The Position
HVAC Technical Support Advisor Remote ( PA/NJ/DE) Location: Remote (Must be local to the PA/NJ/DE region) Some onsite training in Blue Bell, PA Schedule: 1st Shift 8am-5pm M-F Peirce-Phelps, LLC is accepting applications for an experienced Tech Support Advisor to provide technical support to our dealer base in the Tri-State area. This is an exciting opportunity to join an amazing team! Apply today for more information! Peirce-Phelps has been proudly serving our communities since 1926. We are a distributor of residential and commercial HVAC equipment, building/home automation and energy management systems. In addition, we stock all the parts and supplies required for installation and repair. We strategically and carefully partner with high quality manufacturers that stand behind their products. Together, we create a solid bond that is long-term and provides consistency in quality products and services. This success can only be attributed to employing the best workforce in the industry, which you could be a part of!
Requirements
- HVAC service experience (Prefer 10 years Residential/Commercial)
- Strong troubleshooting and analytical skills
- Solid verbal and written communication skills
- Proven ability to work in a fast-paced environment
- Excellent customer service skills including organizational, interpersonal communication, and presentation skills
- Strong work ethic
- Experience working cross-functionally with many internal group, successfully
Responsibilities
- Trade knowledge of HVAC systems, both Residential and Commercial Installation requirements plus basic code knowledge
- Service troubleshooting skills
- Ability to read/troubleshoot from wiring diagrams
- Ability to comprehend then rearticulate technical manuals/instructions
- Self-sufficient, proactive doer who works well within a team
- Willing to embrace, learn new technologies
- Problem resolution
- Negotiation skills
- PC capable including Word, EXCEL, PowerPoint
- Strong communication skills with all levels of technical knowledge
- Customer Service oriented
- Knowledge of HVAC controls
- Occasional travel to Peirce-Phelps branch locations
Benefits
- Highly competitive pay
- Comprehensive benefits package
- HSA available
- Wellness incentive program
- Medical, dental, vision
- 401k w/ company match
- 3 weeks Paid vacation
- 6 Sick days
- 9 Paid holidays + 2 floating holidays
- Short and long term disability
- Life insurance
- Supplemental insurance avialable
- Tuition Reimbursement
- Growth and advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
