HVAC Technical Support & Trainer

TSS Associates•Albany, NY

1d•$70,000 - $85,000•Hybrid

About The Position

TSS Associates, Inc. is a manufacturers’ representative agency serving the HVAC industry throughout New England and New York. We represent some of the industry's most trusted brands. Our team is committed to providing exceptional technical support, training, and customer service to contractors, distributors, and engineers. We’re seeking a knowledgeable and motivated HVAC Technician & Trainer to join our team. This role is based out of our Albany, NY office and supports a territory that includes New York, Western Vermont, and Western Massachusetts. You must live in the Capital District. The ideal candidate will combine strong HVAC field experience with excellent communication skills and a passion for helping others learn and succeed. This position involves a minimum 25% travel to provide on-site support and conduct in-person training sessions. When not traveling, the role is based in-office, providing phone and virtual technical assistance.

Requirements

5+ years of hands-on HVAC installation or service experience
Strong troubleshooting skills and technical knowledge of HVAC systems
Excellent verbal communication and presentation abilities
Comfortable leading training sessions and working with groups
Self-directed, organized, and detail-oriented
Proficiency with Microsoft Office and CRM systems
Valid driver’s license and willingness to travel within the assigned territory

Responsibilities

Deliver in-person and virtual training sessions on residential and commercial HVAC products
Provide phone-based technical support to contractors and distributors
Assist with on-site troubleshooting for escalated technical issues
Create or contribute to training materials, presentations, and documentation
Stay current on product updates and technical trends within the HVAC industry
Collaborate with the Director of Training and internal teams to support company-wide training efforts