HVAC Service Manager

Sila Services•South Windsor, CT

1d•$85,000 - $110,000

About The Position

Glasco Heating & Air Conditioning is seeking a strong, field-driven Service Leader to oversee and grow our residential HVAC service department in South Windsor, CT. We are looking for a CT-licensed HVAC professional who combines technical expertise with leadership ability. This is an opportunity for a proven Service Manager, Service Lead, Technical Field Representative, or Senior Service Technician with reporting and team oversight experience who is ready to elevate performance, accountability, and customer satisfaction. If you believe leadership means setting the standard, mentoring technicians, driving revenue ethically, and delivering exceptional customer experiences â we want to talk to you.

Requirements

Must hold a valid Connecticut HVAC license
EPA Universal Certification
Valid driverâs license with clean driving record
Minimum 3â5 years in HVAC supervisory, lead technician, or management role
5â8+ years of hands-on HVAC service experience
Strong knowledge of HVAC systems, diagnostics, repairs, duct modifications, and system design
Experience reviewing reports, job costing, and technician performance metrics
ServiceTitan experience strongly preferred
Proficiency with Microsoft Office (Excel, Word)
Knowledge of OSHA safety standards
Ability to work Saturdays when business demands require
Willingness to perform local travel (~25%)

Nice To Haves

HVAC Service Manager
Service Lead / Lead Technician
Technical Field Representative
Senior Service Technician with reporting and coaching responsibilities

Responsibilities

Lead, mentor, and hold accountable service technicians to achieve performance and customer satisfaction goals
Conduct ride-alongs, field evaluations, and technical training
Recruit, interview, and onboard new technicians
Run daily huddles, weekly meetings, and 1:1 performance reviews
Provide hands-on field support during peak demand
Ensure a culture focused on safety, professionalism, and accountability
Oversee scheduling, dispatch coordination, and technician productivity
Review invoices, job documentation, photos, and reports for accuracy and profitability
Monitor KPIs including revenue, conversion rates, callbacks, and technician efficiency
Prepare/review payroll, commissions, and performance incentives
Assist in managing inventory and truck stock with warehouse coordination
Collaborate with call center and dispatch to maximize opportunity flow
Assist with price book updates and ensure profit margins are maintained
Help develop annual budgets and manage departmental expenses
Drive revenue growth through coaching and ethical upselling practices
Track and report department performance metrics
Ensure staffing levels align with seasonal demand