HVAC Service Manager

TR MILLER HEATING AND COOLING•Tinley Park, IL

5d•$80,000 - $90,000

About The Position

TR Miller Heating, Cooling, Plumbing, and Electrical is a fast-growing company committed to growth and investing in its people. We’re looking for a passionate HVAC Service Manager who doesn’t just want a job, but a career spent building something better. In this role, you’ll be the backbone of our service quality - directly impacting our reputation by leading, coaching, and developing a team of skilled technicians. If you’re a hands-on leader who thrives on problem-solving and fostering a culture of excellence, this is your chance to shine.

Requirements

Minimum 2-3+ years of proven leadership experience in HVAC residential service
A strong understanding of service metrics (revenue, margins, average ticket, and conversion)
Strong ability to de-escalate high-pressure situations with customers and technicians with empathy and professionalism
Strong ability to inspire and lead a service team with a focus on "trust and integrity"
Valid driver’s license with clean driving record
Everyone is required to submit a pre-employment background check prior to start date

Responsibilities

Lead & Coach: Manage and develop a team of HVAC technicians (and dispatch as applicable) through regular one-on-ones, ride-alongs, and weekly technical training
Drive the "First Time Fix Rate": Troubleshoot any hurdles in real-time to prevent project delays and foster a culture where we get it right the first time
Own the Results: Drive the service department’s success - from revenue and margins to average ticket size and membership growth
Champion the 5-Star Experience: Ensure every call results in a happy customer and a glowing review by minimizing callbacks and maximizing first-call resolutions
Optimize Operations: Use ServiceTitan to run clear scorecards and improve processes so trucks roll on time and issues are resolved fast
Collaborate: Partner with Install, Sales, and Office teams to ensure a seamless "TR Miller experience" for every homeowner
Note: This job description is not intended to contain a comprehensive list of all activities, duties, and responsibilities that are required. Activities, duties, and responsibilities may change, or new ones may be added at any time, with or without notice.

Benefits

Reliable, take-home company vehicle
Weekly Pay
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Met Law
Pet Insurance
Short-Term and Long-Term Disability
Employee Assistance Program
Up to Two weeks of Paid Time Off yearly
Paid Holidays
401(k) plan with a 4% company match
Tuition Reimbursement
Tool Buyback Program
A family. This is last on the list because it’s the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings and you’ll build life-long friendships at TR Miller Heating, Cooling, Plumbing, and Electrical