HVAC Service Manager

ARS-Rescue Rooter

5d

About The Position

American Residential Services (ARS), is seeking an experienced HVAC Service Manager to oversee our Service department. Work for the nation's largest provider of residential HVAC, plumbing, and electrical services.
With 7,000+ team members and 45+ years of industry experience, ARS delivers stabiility, growth, and industry-leading support for HVAC professionals.

Requirements

• 4 years of Residential HVAC service experience
• 3+ years HVAC management or supervisory experience
• Sales experience required
• Valid driver’s license with a good driving record
• Strong leadership, communication, computer, and math skills
• Ability to manage people, operations, and budgets effectively

Nice To Haves

• TX State license and HVAC code knowledge (preferred)
• Experience in a high-volume residential service environment with a focus on upselling, cross-selling, and revenue growth

Responsibilities

• This role requires a leader with technical depth to troubleshoot complex HVAC Service systems, while optimizing labor productivity, ensuring OSHA safety compliance, and maintaining high customer satisfaction ratings.
• Lead and mentor a team of HVAC Service Techs, overseeing strategic hiring, technical training, coaching and performance management.
• Oversee daily field operations to ensure safe, efficient, and high-quality service delivery.
• Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits.
• Act as the primary point of contact for customers to resolve issues and ensure top-tier customer satisfaction.
• Partner with the dispatch team to improve technician utilization rates and ensure the right skill set is matched to every service call.
• Perform regular job site inspections to audit workmanship, ensure code compliance, and implement strategies to reduce callbacks.
• Track departmental operations, inventory, tools, vehicles, and maintenance.
• Ensure compliance with safety regulations, company policies, and local codes.
• Provide ongoing on-the-job training and development for technicians to level up skills.
• Lead weekly technician meetings and monitor key performance indicators (KPIs)

Benefits

• Insurance available after 31 days
• Low-cost medical insurance (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Take-home company vehicle + gas card

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed