HVAC Service Manager

Style Crest•Fenton, MO

26d

About The Position

Royal Durham Supply, a Style Crest company, is seeking a highly skilled and driven HVAC Service Manager to lead our installed services operation in the Fenton, Missouri market. This is a critical leadership role overseeing HVAC installation and service work primarily within manufactured and mobile homes, supporting a large portion of the branch s overall business. We are looking for a hands-on leader who can stabilize the operation, elevate technical quality, develop talent, and strengthen customer relationships, all while driving growth in an essential service line. Royal Durham has been a leading distributor of high-quality products for the manufactured housing industry since 1964. With over 50 years of dedication to excellence, we are committed to delivering exceptional products and service to the mobile home sector. At Royal Durham Supply, our focus is simple: ensuring customer satisfaction by prioritizing our customers in everything we do.

Requirements

5+ years of HVAC field experience, ideally with residential or manufactured housing environments.
Prior supervisory or team lead experience required; strong leadership presence and ability to develop others.
Strong understanding of HVAC systems, diagnostics, and installation practices.
Excellent communication skills, customer service focus, and ability to resolve issues quickly and professionally.
Ability to operate with urgency, take ownership, and make decisions that support both quality and customer satisfaction.
Proficiency with basic computer tools (Excel, Word, Outlook).
Valid driver s license and satisfactory MVR.
Willingness to obtain or maintain state HVAC/Electrical licenses (if applicable).
Willingness to work flexible hours as needed to meet customer demands.

Responsibilities

Lead a team of HVAC technicians and installers, ensuring high-quality work, safety, and strong productivity across all service and installation jobs.
Oversee job scheduling, workflow management, and operational execution to ensure projects are completed on time and to customer expectations.
Audit installation and service work to ensure compliance with company standards and regulatory requirements.
Set clear expectations, provide coaching and technical training, and build a strong performance culture.
Hire, train, and develop technicians to support both quality and growth of the HVAC program.
Address skill gaps and elevate overall team capability.
Act as a key leader in protecting and strengthening major customer accounts through quality service, responsiveness, and professionalism.
Collaborate with technicians to assess HVAC needs, prepare replacement quotes, and guide homeowners through repair or replacement decisions.
Support regional leadership in identifying process improvements, staffing needs, and business growth opportunities.
Ensure proper permitting, licensing, and code compliance for HVAC installations.
Oversee inventory management for trucks, tools, and the facility, ensuring materials are secure, accurate, and well-maintained.
Maintain accurate and timely documentation for jobs, payroll, safety, and other company procedures.