HVAC Service Manager

Apex Service Partners•Ashland, VA

1d•$100,000 - $145,000

About The Position

HVAC Service Manager – Richmond, VA Relocation Assistance is available! Are you ready to lead, coach, and inspire a team of HVAC professionals while driving revenue growth? F.H. Furr’s Richmond, VA branch is seeking a dynamic HVAC Service Manager who thrives on developing talent and delivering exceptional results. If you’re passionate about mentoring technicians and helping them succeed in both service excellence and sales performance, this is your opportunity to join a legacy of leadership. About F.H. Furr For over 40 years, F.H. Furr has been a trusted name in residential home services across Virginia, Maryland, DC, and Delaware. With more than 1,000 employees and a large fleet of service vehicles, we’ve built a reputation for quality, integrity, and exceptional customer care. Our Richmond location continues to expand as we deliver plumbing, HVAC, and electrical services throughout Central Virginia. What You’ll Do Coach and Develop Technicians Mentor HVAC service and selling technicians to improve technical skills, customer communication, and sales performance Conduct regular ride-alongs, training sessions, and performance reviews Drive Revenue Growth Implement strategies to increase average ticket size and conversion rates Partner with sales teams to align service delivery with revenue goals Lead with Excellence Build a culture of accountability, professionalism, and continuous improvement Set clear expectations and motivate your team to exceed them Optimize Operations Ensure efficient scheduling, workflow, and resource allocation Collaborate with dispatch and customer service teams to maximize productivity and customer satisfaction Ensure Quality and Compliance Maintain high standards for safety, workmanship, and customer experience Stay current on industry trends and best practices Leadership Style & Culture Fit We’re looking for a hands-on leader who thrives in a high-performance, fast-paced environment. You should be passionate about developing people, driving results, and creating a winning team culture. If you lead by example, celebrate success, and hold your team accountable, you’ll excel here. Performance-Based Incentives This role offers bonus opportunities tied to key performance metrics, including revenue growth, customer satisfaction scores, and technician development milestones. Your success is directly connected to your team’s success. What We Offer Competitive compensation (we pay at the top of the market) Comprehensive health, dental, and vision insurance 401(k) with a generous company match Career advancement opportunities in a rapidly growing organization Performance-based bonuses F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

Requirements

Proven experience managing residential HVAC teams
Strong leadership and coaching skills with an emphasis on sales performance
HVAC certification and deep technical knowledge
Ability to thrive in a fast-paced, growth-oriented environment

Responsibilities

Coach and Develop Technicians
Mentor HVAC service and selling technicians to improve technical skills, customer communication, and sales performance
Conduct regular ride-alongs, training sessions, and performance reviews
Drive Revenue Growth
Implement strategies to increase average ticket size and conversion rates
Partner with sales teams to align service delivery with revenue goals
Lead with Excellence
Build a culture of accountability, professionalism, and continuous improvement
Set clear expectations and motivate your team to exceed them
Optimize Operations
Ensure efficient scheduling, workflow, and resource allocation
Collaborate with dispatch and customer service teams to maximize productivity and customer satisfaction
Ensure Quality and Compliance
Maintain high standards for safety, workmanship, and customer experience
Stay current on industry trends and best practices