HVAC Service Manager
About The Position
Derek Sawyer is a top-notch Northern California contractor focused on providing significant value to our residential customers. We’ve been in business for 30+ years, and our growth continues due to our excellent reputation and company culture. We treat our teams like family, which enables them to treat our customers with the same respect. We’re always looking for people who are self-motivated and customer focused. We're looking for someone who loves helping people and wants to be part of improving lives every day. The HVAC Service Manager reports directly to the General Manager and is primarily responsible for overseeing the daily operations of the service department, ensuring high-quality service delivery, efficient technician scheduling, and excellent customer satisfaction. This role involves supervising HVAC technicians, managing workflow, resolving customer issues, maintaining safety and compliance standards, and supporting business growth through effective leadership and operational management.
Requirements
- 5+ Years residential HVAC experience, management experience preferred
- Strong organizational leadership skills to lead and grow a team of technicians.
- Strong technical background in diagnostic skills on all residential and light commercial equipment.
- Ability to train proper technical diagnostic techniques on all equipment from basic to high efficiency inverter systems.
- Great attitude, high energy, great communication skills, sales driven.
- Strong computer skills (word, excel, adobe, etc.)
- Valid drivers’ license and ability to pass background test and drug screen.
- Ability to handle heavy equipment and work outdoors
Responsibilities
- Daily management of high-volume service department, HVAC service technicians and staff
- Evaluate workload and schedule of service work in a way that best utilizes service technicians.
- Hire, lead, and train a team of techs on technical and sales knowledge.
- Knowledgeable on how to teach sales and new techniques.
- Provide excellent customer service; be able to communicate with customer, office staff, sales department, and field help.
- Report on team performance.
- Properly and efficiently document all calls/jobs to the company's requirements
- Stay up to date on current technologies and new products in the field
Benefits
- Paid Vacation - Plan varies by position/role
- 401(k) Retirement Plan with company match
- Medical, Dental, Vision (For Employee and Eligible Family Members)
- Company Life Insurance
- Supplemental Life Insurance
- Supplemental AD&D
- Disability (Short Term and Long Term) Insurance
- Critical Illness Insurance
- FSA – Flexible Spending Account
- Company issued equipment
- Employee Discounts
- Career growth opportunity
- Employee Referral Bonuses available
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
