HVAC Service Manager

Crisafulli Bros. Plumbing & Heating Contractors • Glens Falls, NY

9h

About The Position

Join our award-winning team at Crisafulli Bros., proudly voted Best of the Capital Region for 19 straight years! We’re growing and looking for an experienced HVAC Service Manager to deliver top-tier Red Carpet Customer Service & Solutions

Requirements

• 5+ years of HVAC experience and 2+ years of Management experience
• EPA certification
• Valid NYS driver’s license with clean record
• Excellent problem-solving, communication, and customer service skills

Responsibilities

• Inspire, lead and coach our award-winning team of HVAC Professionals.
• Manage, train, coach, motivate and reward a team of technical staff to ensure optimal success for individuals and Crisafulli Bros. and premium service & solutions to customers.
• Maintain existing procedures for efficiency and expedited workflow to improve departmental profitability.
• Develop strong employee and customer relationships to maximize employee and customer experience.
• Responsible for achieving annual goals for departmental growth, profit and loss and staffing.
• Track key performance indicators and other metrics to measure department and individual performance.
• Maintain a clear understanding of Company safety standards and ensure they are always adhered to; documenting when they are not.
• Participate in various trainings and maintain a working knowledge of the Plumbing and HVAC Industry while continually learning about products and services, keeping up to date with industry changes.
• Investigate and resolve customer issues in a timely manner
• Maintain accurate records of discussions and correspondence with customers

Benefits

• Company Provided Truck, gas card, and uniform
• Company Paid Life Insurance - $50,000
• Company Paid Vacation Time
• Company Paid Sick Days
• Company Sponsored Health Insurance
• Company Sponsored Dental Insurance
• Company Sponsored Vision Insurance
• Company Sponsored 401k with 4% Match – Because we care about YOUR future!
• Annual Picnic & Holiday Party
• Wellness Events including our annual volleyball tournament, cornhole tournament, family tubing day, and more!
• Weekly Bonuses!
• Company Paid Training Program's with Certifications
• Regular Schedule Monday through Friday 8-5pm, extended shift once per week until 10pm!
• Year-round work - No Layoffs!
• Red Carpet Service Standards for our Team and Customers!
• Family First Day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed