HVAC Service Manager

Crisafulli Bros. Plumbing & Heating ContractorsGlens Falls, NY
9h

About The Position

Join our award-winning team at Crisafulli Bros., proudly voted Best of the Capital Region for 19 straight years! We’re growing and looking for an experienced HVAC Service Manager to deliver top-tier Red Carpet Customer Service & Solutions

Requirements

  • 5+ years of HVAC experience and 2+ years of Management experience
  • EPA certification
  • Valid NYS driver’s license with clean record
  • Excellent problem-solving, communication, and customer service skills

Responsibilities

  • Inspire, lead and coach our award-winning team of HVAC Professionals.
  • Manage, train, coach, motivate and reward a team of technical staff to ensure optimal success for individuals and Crisafulli Bros. and premium service & solutions to customers.
  • Maintain existing procedures for efficiency and expedited workflow to improve departmental profitability.
  • Develop strong employee and customer relationships to maximize employee and customer experience.
  • Responsible for achieving annual goals for departmental growth, profit and loss and staffing.
  • Track key performance indicators and other metrics to measure department and individual performance.
  • Maintain a clear understanding of Company safety standards and ensure they are always adhered to; documenting when they are not.
  • Participate in various trainings and maintain a working knowledge of the Plumbing and HVAC Industry while continually learning about products and services, keeping up to date with industry changes.
  • Investigate and resolve customer issues in a timely manner
  • Maintain accurate records of discussions and correspondence with customers

Benefits

  • Company Provided Truck, gas card, and uniform
  • Company Paid Life Insurance - $50,000
  • Company Paid Vacation Time
  • Company Paid Sick Days
  • Company Sponsored Health Insurance
  • Company Sponsored Dental Insurance
  • Company Sponsored Vision Insurance
  • Company Sponsored 401k with 4% Match – Because we care about YOUR future!
  • Annual Picnic & Holiday Party
  • Wellness Events including our annual volleyball tournament, cornhole tournament, family tubing day, and more!
  • Weekly Bonuses!
  • Company Paid Training Program's with Certifications
  • Regular Schedule Monday through Friday 8-5pm, extended shift once per week until 10pm!
  • Year-round work - No Layoffs!
  • Red Carpet Service Standards for our Team and Customers!
  • Family First Day
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