HVAC Service Manager

Johnson Controls•West Chester, OH

3d•$89,000 - $134,000

About The Position

Build your best future with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Requirements

Technical school training or equivalent experience in the HVAC or building controls industry.
Three or more years of management experience in a similar service deliverable environment.
To be successful in this position you must have a passion for leading people as the teams are comprised of a diverse workforce with union and non-union employees.
Strong technical ability and to prioritize work activities for the team, scheduling, and lead a diverse team.
Strong interpersonal, customer service, negotiating skills.
Demonstrated competence in writing and verbal communication skills.
Basic financial accounting experience.
Demonstrated proficiency in MS office products and basic Windows environment.

Nice To Haves

Diploma in Electronic or Mechanical Systems.
Five years prior experience in the HVAC or building controls industry.
Five plus years in a service management role directing a similar service deliverable team.

Responsibilities

Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base.
Drives profitability and productivity of the team.
Manages customer relationship development and satisfaction.
Responsible for employee development and retention and for safety program compliance.
Set and monitor goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
Drives L&M growth through Technicians and Team Leads.
Leads the execution efforts of assigned Service business to include warranty-related customer issues.
Responsible for procuring and mainlining fleet and tools inventory.
Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
Reviews and approves all L&M quotations.
Responsible for budgeting, forecasting, accounts payables/receivables.
Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
Responsible for safety performance and program compliance.

Benefits

Competitive base salary and a comprehensive bonus program.
Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
Extensive product and on the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Providing Scheduling and management support.
JCI Employee discount programs (The Loop by Perk Spot)

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume