HVAC Service Manager

Walter Danley•South Brunswick, NJ

30d•$85,000 - $110,000

About The Position

Danley 911 is a trusted, family‑focused home services company known for quality workmanship, honest service, and a commitment to taking care of our customers—and our team. . Danley is seeking a high-performing HVAC Service Manager to lead and grow our residential HVAC service department. This role is responsible for driving revenue, developing technicians, and ensuring operational excellence across the service division. We are looking for a leader, not just a technician—someone who can manage people, improve performance, hold teams accountable, and build a service department that consistently delivers exceptional results for both customers and the company. This position plays a key role in shaping the culture, performance, and growth of the HVAC service team.

Requirements

Proven leadership experience managing HVAC technicians or service teams
Strong operational and performance management mindset
Ability to motivate technicians while maintaining accountability
Experience driving revenue growth and improving service department performance
Strong communication, leadership, and problem-solving skills
Valid driver’s license with clean driving record

Nice To Haves

EPA certification preferred

Responsibilities

Lead, mentor, and develop a team of HVAC service technicians
Drive departmental revenue, efficiency, and performance metrics
Conduct ride-alongs and coaching to improve technician performance and sales opportunities
Hold technicians accountable to company standards, pricing, and customer experience
Work closely with dispatch and office staff to ensure smooth daily operations
Recruit, hire, and train top HVAC talent
Monitor KPIs such as average ticket, conversion rates, and job completion metrics
Ensure service quality, safety, and professionalism across the team
Foster a culture of accountability, teamwork, and continuous improvement