HVAC Service Manager

ARS•Humble, TX

About The Position

American Residential Services (ARS), is seeking an experienced HVAC Service Manager to oversee our Service department. Work for the nation's largest provider of residential HVAC, plumbing, and electrical services. With 7,000+ team members and 45+ years of industry experience, ARS delivers stabiility, growth, and industry-leading support for HVAC professionals. As an HVAC Service Manager, you will: This role requires a leader with technical depth to troubleshoot complex HVAC Service systems, while optimizing labor productivity, ensuring OSHA safety compliance, and maintaining high customer satisfaction ratings.

Requirements

4 years of Residential HVAC service experience
3+ years HVAC management or supervisory experience
TX State license and HVAC code knowledge (preferred)
Sales experience required
Experience in a high-volume residential service environment with a focus on upselling, cross-selling, and revenue growth
Valid driver’s license with a good driving record
Strong leadership, communication, computer, and math skills
Ability to manage people, operations, and budgets effectively
Deep knowledge of HVAC service, repair and diagnostics .
Proven track record in field supervision and coordination.
National & Local Mechanical Codes and safety regulations.
Ability to support sales teams with technical system pricing and equipment selection and mentor the service team on consultative sales techniques .

Nice To Haves

TX State license and HVAC code knowledge (preferred)

Responsibilities

Lead and mentor a team of HVAC Service Techs , overseeing strategic hiring, technical training, coaching and performance management.
Oversee daily field operations to ensure safe, efficient, and high-quality service delivery.
Monitor labor costs, materials, equipment, and expenses to achieve budgeted margins and profits.
Act as the primary point of contact for customers to resolve issues and ensure top-tier customer satisfaction.
Partner with the dispatch team to improve technician utilization rates and ensure the right skill set is matched to every service call.
Perform regular job site inspections to audit workmanship, ensure code compliance, and implement strategies to reduce callbacks.
Track departmental operations, inventory, tools, vehicles, and maintenance .
Ensure compliance with safety regulations, company policies, and local codes .
Provide ongoing on-the-job training and development for technicians to level up skills.
Lead weekly technician meetings and monitor key performance indicators (KPIs)